Selangor Jobs Assistant, Order Management (anz) Position at ELANCO MALAYSIA SDN. BHD.

  • Job vacancies posted on: 12 months ago


Our company, ELANCO MALAYSIA SDN. BHD. is currently opening occasion for those of you who are interested in becoming a part of our company specifically Selangor and its surrounding areas. For those of you who are interested to be a part of our company with the position of Assistant, Order Management (ANZ) and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Services & Logistics/Supply Chain
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of RM 1,600 - RM 3,700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Position Assistant, Order Management (anz)
Region Selangor
Career Level Entry Level
Work Experience -
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Logistics/Supply Chain, Services
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

We are expanding, come join us !

The Order Management, Assistant provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements. 

Managed inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulate timeframe. 

Provide key improvements to existing processes and solutions. 

Support new and existing team members through proper knowledge transfer, sharing of resource, knowledge, and experience. 

Functional Task (including but not limited to): 

  • Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations. 
  • Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers. 
  • Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments. 
  • Generate billing according to the established Elanco billing policy and comply with countries tax requirement.   
  • Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance. 
  • All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured. 
  • Recognizes and solves non-standard problem within the team. Assist peers in troubleshooting activities within work unit or work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or raise issues that may impact the customer satisfaction.
  • Support controls and regular checks to ensure compliance with internal control, standards, or rules. 
  • Support the delivery of service levels and KPI targets. 
  • Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems 
  • Completes tasks and meet all compliance related requirements, including audit request, SOX Control and adherence to Elanco policies and procedures under minimal supervision. 
  • Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant master data management process. 
  • Provides or may lead the key improvements to existing processes. 
  • Undertake other tasks that may be assigned from time to time, as required by Elanco Management. 

Skills and Capabilities: 

  • Requires comprehensive and understanding of Order Management activities and relationship with the business. 
  • Meticulous in details and post good analytical skills. 
  • Effectively prioritize and complete assigned functional tasks and other deliverables under minimal supervision. 
  • Ability to identify and resolve typical or non-standard issues that may occur in their own work unit or affect the team. 
  • Able to recognizes and solves typical or non-standard problems that can occur in own work unit. 
  • Positive working attitude with a high degree of initiative and is adaptable to change. 
  • Ownership for all applicable SOX and Operational Controls in own work unit. 
  • Good interpersonal and influencing skill as frequent communication with stakeholders from various department would be required. 


  • Diploma/Degree in Finance/Accounting, Business Administration with 0 – 3 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service. 
  • Intermediate knowledge and understanding of Order Management and Accounting Functions 
  • Intermediate knowledge and experience of operating ERP System – SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require. 
  • Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives. 
  • Lean/Six Sigma exposure or equivalent is a plus but not require. 
  • Progressive mindset and aptitude in learning and adapting to technology and productivity tools. 
  • Proficient in English is mandatory; to support Australia and New Zealand.
  • Fresh graduates are welcomed to apply.

Office/Company Address

Country Malaysia
Region Selangor
Map Google Map


  • Dynamic and flexible working environment
  • Career development opportunities in a huge US MNC
  • We empower people that care for animals and planet

Apply for Work

Please note that the information contained may change at any time.

Mostly, applying for a job is free of charge, you have to be careful when applying for a job.

Tips from admin. Use polite language and promote yourself as attractively as possible so that the related HRD/Staff is interested in you.

Good luck getting the job you want.

Job Application Instructions

  1. Go to the "Apply Now" link above
  2. If you don't have an account yet, please register first, create a profile/upload a resume according to your personal data
  3. If you have registered, you can immediately log in
  4. Promote yourself through the tertara job application form
  5. Done, please wait.

Share this Job Vacancy

Company Description

Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 5,800 employees. At Elanco, we're driven by our vision of food and companionship enriching life - all to advance the health of animals, people and the planet. Learn more at

Company Info

  • Industry: Healthcare / Medical
  • Registration No.: 1290351-T
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 13 days
  • Benefits & Others: Dental, Medical, Parking, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)
  • Specific Location: Mutiara Damansara
This vacancy is suitable for those of you who live in the following areas: Selangor