Selangor Jobs Assistant, Order To Cash (o2c) Position at ELANCO MALAYSIA SDN. BHD.

  • Job vacancies posted on: 12 months ago


We are hiring! To candidates with Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree which prioritizing honesty and discipline and experienced in the field of Accounting/Finance & General/Cost Accounting, we ELANCO MALAYSIA SDN. BHD., are looking for candidates who are interested to join us and fill the position as assistant, order to cash (o2c) and dedicated to work in full time which domiciled in Selangor and surrounding areas.

We offer a competitive monthly base salary from RM 1,600 - RM 3,700.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Position Assistant, Order To Cash (o2c)
Region Selangor
Career Level Entry Level
Work Experience -
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Accounting/Finance, General/Cost Accounting
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

Objective of the Position:

  • Provide end to end order management support to Elanco’s Affiliate in accordance with established processes and work procedures in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.
  • Manage inquiries from customers and proactively coordinate with internal stakeholders to resolve the issue/problem within stipulated timeframe.
  • Suggest improvements to existing processes and solutions.

Functional Task (including but not limited to):

  • Create and confirm customer orders in a timely manner, actively monitor outstanding orders, and proactively manage customer expectations.
  • Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers to ensure seamless delivery to customers.
  • Work closely with logistic service providers (LSP) or warehouse personnel to ensure the accuracy and timelines of the fulfilment of outbound shipments.
  • Generate billing according to the established Elanco billing policy and comply with countries tax requirement. 
  • Handle product related FOC orders, returns, credit and debit memos based on requests received from Affiliate and in accordance with the compliance.
  • All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
  • Work collaboratively with other teams to resolve issue affection cash collection/revenue recognition or uses existing procedures to solve routine problems that may impact the customer satisfaction.
  • Support controls and regular checks to ensure compliance with internal control, standards, or rules.
  • Support the delivery of service levels and KPI targets.
  • Ensure that deadlines for report submission are met consistently. Through the use of appropriate tools (i.e. email or telephony system), promptly, responsibly and proactively handle and resolve customer or business partner queries or problems.
  • Actively support or participate with any project related to system enhancement, process improvement for order management with influence on accuracy, efficiency, and compliant order management process.
  • Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills and Capabilities:

  • Perform basics tasks requiring minimal prior experience.
  • Meticulous in details and post good analytical skills.
  • Completes prescribed work under close supervision.
  • Anticipate and responds flexibly and empathically to customer needs and effectively manage their expectations.
  • Decision making is limited. Duties are clearly defined, and methods and tasks are described in detail.
  • Able to uses existing procedures to solve routing problems.
  • Positive working attitude with a high degree of initiative and is adaptable to change.
  • Ownership for all applicable SOX and Operational Controls in own work unit.
  • Good interpersonal skill as frequent communication with stakeholders from various department would be required.


  • Diploma/Degree in Finance/Accounting, Business Administration with 0 -2 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service. Encourage fresh graduates to apply.
  • Basic knowledge and understanding of Order Management and Accounting Functions
  • Basic knowledge and experience of operating ERP System – SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
  • Have experience in supporting low to medium complexity tasks and participating in a small to medium size project initiatives.
  • Lean/Six Sigma exposure or equivalent is a plus but not require.
  • Progressive mindset and aptitude in learning and adapting to technology and productivity tools.
  • Proficient in English is mandatory; Mandarin language is an additional advantage to back-up and support Taiwan, Hong Kong and China.

Office/Company Address

Country Malaysia
Region Selangor
Map Google Map


  • Dynamic and flexible working environment
  • Career development opportunities in a huge US MNC
  • We empower people that care for animals and planet

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Company Description

Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 5,800 employees. At Elanco, we're driven by our vision of food and companionship enriching life - all to advance the health of animals, people and the planet. Learn more at

Company Info

  • Industry: Healthcare / Medical
  • Registration No.: 1290351-T
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 13 days
  • Benefits & Others: Dental, Medical, Parking, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)
  • Specific Location: Mutiara Damansara
This vacancy is suitable for those of you who live in the following areas: Selangor