Selangor Jobs Associate Technical Support (china Market) Position at Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.

Image Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.
  • Job vacancies posted on: 12 months ago

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Candidates who are domiciled in Selangor and its surroundings and meet these following minimum criteria:

  • Qualification: Higher Secondary/STPM/'A' Level/Pre-U, Professional Certificate, Diploma & Advanced/Higher/Graduate Diploma
  • Experienced in Services & Tech & Helpdesk Support
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of RM 1,600 - RM 3,700. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.
Position Associate Technical Support (china Market)
Region Selangor
Career Level Entry Level
Work Experience -
Qualification Advanced/Higher/Graduate Diploma, Diploma, Higher Secondary/STPM/'A' Level/Pre-U, Professional Certificate
Type of Work Full-Time
Specialization Required Services, Tech & Helpdesk Support
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

Experience in years:

  • 0 to 4 years

Qualification

  • High School Graduate, Diploma, IT education or comparable IT professional experience.

Job Summary/ Overview

To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.

Language Proficiency (Read / Write / Speak)

  • Mandarin – read/write/speaking skills to communicate with china market clients

Level of expertise: L1 – L2 support, On-site Or Remote Support experience

KEY responsibilities AND ACCOUNTABILITIES

  • Voice Call Handling: excellent knowledge of handing voice calls.
  • Email Communication: professional email writing skills.
  • Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
  • Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. Messaging support for exchange.
  • AD: Knowledge on – Active directory, Proxy, DNS, Group Policy.
  • Network: Knowledge on – LAN setup, basic routing and switching, passive networking. 
  • Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting. 
  • Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
  • Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
  • Printers: Hands on experience on managing printers (Local & Network printers) – Lexmark and HP Printers.
  • Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
  • ITIL: Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc
  • KM : Knowledge management understanding, review and create new knowledge articles.
  • MS Office: Good / excellent knowledge for support of MS Office and standard software
  • Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
  • O365: Understanding of Microsoft Office (e.g. Office 365)
  • Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange)
  • Order management: Ready-to-use knowledge about Ordering processes. Ready-to-use knowledge about ordering portals.

Office/Company Address

Country Malaysia
Region Selangor
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$5.2 billion company with over 145,00 employees across 90 countries.

Company Info

  • Industry: Consulting (IT, Science, Engineering & Technical)
  • Registration No.: 1067223-P
  • Company Size: More than 5000 Employees
  • Average Processing Time: 24 days
  • Benefits & Others: Dental, Medical, Vision, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts), Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: Selangor