Petaling Jaya Jobs Bpo Operation Team Leader – Urgent Hiring Position at Startek

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  • Job vacancies posted on: 12 months ago

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Our company Startek is currently looking for candidates who are domiciled in Petaling Jaya and surrounding areas with minimum criteria Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree & Master's Degree and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of bpo operation team leader - urgent hiring and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of RM 1,600 - RM 3,700 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company Startek
Position Bpo Operation Team Leader - Urgent Hiring
Region Petaling Jaya
Career Level Senior Executive
Work Experience 3 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Master's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

Job Description

  •  To undertake daily management activities of a team of inbound agents.
  •  Supervise, coach & motivate the team to achieve the KPI.
  •  To constantly monitor & manage performance of the team.
  •  To initiate changes to manage adherence to work schedule, standard operation procedure.
  •  To prepare month end & ad-hoc reports as & when required.
  •  To manage client’s expectation & ensure daily deliverables are met.
  •  Proficient in English, Bahasa and Mandarin, oral and written.
  •  Proficient in MS Office & Computer Skills.
  •  Good in analytical and problem solving skills.
  •  Possess good leadership skills.
  •  Flexible, reliable and dependable.
  • At least 3 years of experience in call centre.
  •  Able to manage both voice and email.

Office/Company Address

Country Malaysia
Region Selangor
City Petaling Jaya
Map Google Map

Benefit

  • Free shuttle
  • Career growth
  • Health insurance

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Company Description

About STARTEK

Startek is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,00 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek’s global solutions, please visit ww.startek.com.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 502982-W
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 20 days
  • Benefits & Others: Miscellaneous allowance, Sports (e.g. Gym), Performance Incentive Scheme, Business Casual, Based on business needs
  • Specific Location: Ara Damansara
This vacancy is suitable for those of you who live in the following areas: Selangor