Kuala Lumpur Jobs Client Success Executive Position at Dcap Commercial Sdn Bhd

Image Dcap Commercial Sdn Bhd
  • Job vacancies posted on: 12 months ago

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We are currently looking for adequate candidates to fill the position of Client Success Executive. For candidates who reside in Kuala Lumpur and its surrounding areas, we are looking forward to hearing from you to join our team at Dcap Commercial Sdn Bhd and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Accounting/Finance & Banking/Financial with a minimum Not Specified.

We can give you a fairly competitive salary in the amount of RM 1,600 - RM 3,700 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company Dcap Commercial Sdn Bhd
Position Client Success Executive
Region Kuala Lumpur
Career Level Junior Executive
Work Experience 1 year
Qualification Not Specified
Type of Work Full-Time
Specialization Required Accounting/Finance, Banking/Financial
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

DCAP is a fast-growing fintech company empowering hire purchase and consumer lending businesses with one of the most innovative models in the region. We are on a mission to make people’s life better by empowering sustainable accessibility to financial services and mobility by focusing on customers, innovation, and technology.

If you’re looking to be a part of a team who tackle real-world problems that can be addressed by innovation & technology, DCAP might just be the place for you! You will have the unique opportunity to shape how our product is built and how our business is run in Malaysia and across the Region.

What you’ll do :

  • Build and maintain strong relationships with clients, acting as their primary point of contact with the company.
  • Monitor and analyze client data and feedback to identify trends and opportunities to improve client satisfaction.
  • Actively manage client accounts, including renewals, upsells, and cross-sells.
  • Conduct regular business reviews with clients to ensure their satisfaction and to identify areas for improvement.
  • Work closely with internal teams to identify improvement areas and ensure client needs are met.
  • Manage client expectations and ensure they are realistic and achievable.
  • Provide implementation training and keep client partners updated on new products and services.
  • Keep up-to-date with industry trends and developments, and provide insights to clients and internal teams as appropriate.
  • Develop and maintain documentation of client relationships, including account plans, client feedback, and other relevant information.

Join us if you :

  • At least 1 year of experience in client success, sales, or marketing in the financial services industry (fresh graduates welcome to apply).
  • Enjoy being part of the growth team that is ambitious and agile.
  • Bachelor’s degree in business, marketing, or a related field.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
  • Able to communicate in English and Malay language. Communication in Mandarin (written & spoken) will be added advantage.
  • Excellent problem-solving skills and experience with Microsoft Office and CRM tools and strategies.
  • Ability to work effectively in a fast-paced, team-oriented environment.

If you’re a highly motivated and results-driven individual with a passion for sales and business development in the fintech industry, we encourage you to apply for this exciting opportunity as a Client Success Executive.

You will be based in the Kuala Lumpur office, and work directly with the Head of Business Development & Partnership.

We recognize not everyone will have all the above requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

DCAP is a digital financial services company providing end to end solutions empowering hire purchase business. We strive to make people's life better by empowering sustainable accessibility to financial services and mobility by focusing on customers, innovation, and technology.

Company Info

  • Industry: General & Wholesale Trading
  • Registration No.: 1391595-M
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 16 days
  • Benefits & Others: Medical, Regular hours, Mondays - Fridays
  • Specific Location: Bangsar South
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur