Kuala Lumpur Jobs Content Review Analyst Position at Cognizant Technology Solutions

Image Cognizant Technology Solutions
  • Job vacancies posted on: 12 months ago

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Cognizant Technology Solutions has open a job vacancy for the domicile of Kuala Lumpur and surrounding areas as content review analyst with contract work system which will then be placed in our company office.

The candidates we need are those who have the minimum criteria of Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree and experienced and have the integrity to work in the field of Computer/Information Technology & IT-Network/Sys/DB Admin.

Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.

As a professional company, we offer a competitive monthly base salary RM 3,000 - RM 3,600 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.

Job Info

Company Cognizant Technology Solutions
Position Content Review Analyst
Region Kuala Lumpur
Career Level Entry Level
Work Experience -
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Contract
Specialization Required Computer/Information Technology, IT-Network/Sys/DB Admin
Minimum Salary MYR 3.000
Maximum Salary MYR 3.600

Candidate Qualification:

  • Degree or Diploma holder in any fields
  • Excellent written, reading & spoken communications skills in Mandarin and understanding of local culture
  • 0-6 months of BPO Experience

Detailed Role & Responsibilities:

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
  • Gaining full understanding and in-depth knowledge of client policies and guidelines
  • Willing to work in 24×7 environment
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Identifying improvement opportunities and solutions to problems
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Ensure on meeting daily KPIs
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools
  • Maintain a high degree of confidentiality while meeting strict deadlines

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ww.cognizant.com or follow us @Cognizant

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 911560-M
  • Company Size: More than 5000 Employees
  • Average Processing Time: 24 days
  • Benefits & Others: Dental, Medical, Vision, Business (e.g. Shirts), Regular Mondays- Fridays, some 24/7 shifts required
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur