Selangor Jobs Customer Relation Officer Position at Automotive Corporation (Malaysia) Sdn Bhd

Image Automotive Corporation (Malaysia) Sdn Bhd
  • Job vacancies posted on: 12 months ago

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We are open recruitment and happily inform you that we are looking for candidates to fill the position of Customer Relation Officer in our company, Automotive Corporation (Malaysia) Sdn Bhd. For candidates who reside in Selangor - Others and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Services & Customer Service and possess a Diploma & Advanced/Higher/Graduate Diploma or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from RM 2,000 - RM 2,500 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Automotive Corporation (Malaysia) Sdn Bhd
Position Customer Relation Officer
Region Selangor
Career Level Non-Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Diploma
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 2.000
Maximum Salary MYR 2.500

Responsibilities:

  1. Responsible in gathering customer’s feedback through surveys, websites, telephone communication, gathering & etc.
  2. Effectively handling and managing customer enquiry, complaints and issues to retain customers while expanding the brands reach and boosting customer’s loyalty.
  3. Responsible on compiling and updating customer’s database.
  4. Responsible in coordinating with other department on setting customer’s enquiry, complaints, survey & etc.
  5. Conduct surveys on measurement and improvement of system efficiency.
  6. Assist on preparing and monitoring the CRM process flow and system.
  7. Prepare weekly and monthly report on customer’s database, enquiry, complaints, survey & etc.

Requirements:

  1. Diploma in Business Administration, Mass Communication & Marketing.
  2. Minimum 2-3 years of working experience in related field.
  3. Strong customer service focus and good problem solving skills.
  4. Should be a customer-oriented person with good negotiation skills and interpersonal skills.
  5. Great analytical skills and tactful.
  6. Resulted oriented and energetic.
  7. Working experience in Automotive industry would be an added advantage.
  8. IT/Social media savvy is an added advantage.

Office/Company Address

Country Malaysia
Region Selangor
Map Google Map

Benefit

  • Medical coverage
  • Family-oriented
  • Supportive colleague

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Company Description

ACM in its 40 years of operations has established its supremacy in commercial vehicles (CV) & 4x4 pick-ups segments.

As a wholly owned subsidiary of DRB-Hicom Bhd, a highly reputable conglomerate with diverse investment interests in Automotive, Defense, Services and Property Development, ACM is well poised in terms of financial capabilities, business synergies and technical expertise to tap CV and pick-ups business potentials.

Our business mission is to be a top seller in CV market and in line with our aspirations for further expansion, highly motivated, resourceful and inspiring individual who is confident and able to contribute towards the achievement of our business goals and enhance his/her personal ambition is invited to write in for an interview.

Company Info

  • Industry: Automobile / Automotive Ancillary / Vehicle
  • Registration No.: 52640-W
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 29 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Parking, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)
  • Specific Location: Batu Caves
This vacancy is suitable for those of you who live in the following areas: Selangor