Kuala Lumpur Jobs Customer Service (advertising) Position at TDCX

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  • Job vacancies posted on: 12 months ago

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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!

We are hiring for candidates in the residents of Kuala Lumpur and the surrounding regions, we are open recruitment for the positions as Customer Service (Advertising) in our business office, TDCX.

This is a decent opportunity for you who are willing to work under full time working hours.

Candidates with a Bachelor's Degree, Post Graduate Diploma & Professional Degree or even higher and greatly experienced in Services & Customer Service are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.

We can offer you a salary that is generally between RM 3,000 - RM 3,800, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.

Job Info

Company TDCX
Position Customer Service (advertising)
Region Kuala Lumpur
Career Level Junior Executive
Work Experience 2 years
Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 3.000
Maximum Salary MYR 3.800

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Are you an ambitious team player comfortable with challenging sales negotiations, the analysis of data patterns and don’t shy away collaborating among a vast amount of stakeholders such as channel partners, lawyers, analysts or technical experts?

Be part of a brand new project for a multinational software brand and play an essential role in this journey towards direct consumer relationship and purchasing experience by supporting consumers as they learn about the brand and products.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

What is your mission?

We are looking for a skilled, solution-focused, and empathetic Technical Support Specialist to join our growing Client services team at one of the top providers of contact center software and omnichannel customer experience. You will have a keen eye for detail and will help us build processes and tools that help our client, and their clients succeed.

  • Make your own discoveries: Grow a deep understanding of the client’s products, processes, and tools. Become an expert in supporting complex digital marketing issues. Share candid and solution-focused feedback and communication of our clients’ needs to help inform change.
  • Assume ownership: Help provide our clients with the highest level of service. Understand their needs and determine the right course of action to help them grow their business.
  • Embrace change as an opportunity: You will work in a fast-paced environment, and you will be ready to step outside your comfort zone to gain new experiences to help scale our support team.
  • Raise the bar: Be results focused and always look to improve your performance versus your goals. Be proud to deliver high-quality service that makes our clients stand out against the crowd.
  • Offer and ask for help: Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Do not be afraid to ask for help. We will build this team together, but we all need to show humility to help us learn and grow.

Who are we looking for?

  • Minimum 1+ years of Customer support experience in a contact center, preferably within digital advertising industry
  • Experience working across Email, Chat support channels and basis usage fluency of ticketing systems
  • Ability to communicate effectively with different audiences: external clients (brands, agencies, creators) and internal stakeholders
  • Strong customer service ethos; strives to provide excellent customer support experiences and drive cases to resolution
  • B2 level or above in English; strong professional written communication skills.
  • Minimum education Bachelor’s Degree, in any field

Top reasons to work with TDCX:

  • Location: Malaysia (KL Sentral area / Nearby LRT & KTM & MRT)
  • Office working hours: 5 days/week
  • Annual leave: 15 days, Medical Leave: 14 days, and others including Hospitalization Leave, Marriage Leave, Paternity Leave, Child Care Leave, Compassionate Leave
  • Attractive remuneration, great perks, and performance incentives
  • Medical Subscription
  • Free coffee and tea at the office
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore #BeHappier at work
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and more than 350+ industry awards

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

You might want to check our Privacy Policy on processing your personal data during the selection and hiring process here: https://ww.tdcx.com/policies/privacy.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • Attractive remuneration, great perks, and performance incentives
  • Easy to locate area with direct access to public transport
  • Engaging activities and recognition programs

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Company Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 555268-P
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 9 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Incentive, Bonus and Commission Plan, Life-long Learning and Skills Development, Monday – Thursday: Smart Casual, Friday: Sport Attire, Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift based on markets
  • Specific Location: KL Sentral
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur