Cyberjaya Jobs Customer Service Associate Position at LANGUAGE TALENT SOLUTIONS SDN. BHD.
- Job vacancies posted on: 7 months ago
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Do you currently live in the Cyberjaya and its surrounding areas and are looking for job vacancies? We are pleased to inform you that our company office, LANGUAGE TALENT SOLUTIONS SDN. BHD. is currently seeking candidates to then join and fill the position as Customer Service Associate and able to work under full time working hours system.
We are a competent professional company, therefore we have specific criteria for the interested candidates. We give priority to candidates who are experienced in the field of Services & Customer Service with a minimum Bachelor's Degree. In addition, we also prioritize candidates who are professional at work, uphold honesty, discipline in responsibility, and are capable to complete their task as well as possible.
We are offering a salary of RM 2,000 - RM 2,300 for this position for interested candidates. However, this salary range can be negotiated and changed if the candidate's credibility exceeds our expectations and for sure, the agreement is adjusted to the policies of our company's HRD. Your capability will be highly appreciated by our company.
Job Info
| Company | LANGUAGE TALENT SOLUTIONS SDN. BHD. |
| Position | Customer Service Associate |
| Region | Cyberjaya |
| Career Level | Entry Level |
| Work Experience | 1 year |
| Qualification | Primary/Secondary School/O Level |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | MYR 2.030 |
| Maximum Salary | MYR 2.330 |
Position Summary:
A Customer Service Associate’s role is to handle all incoming inquiries on Lazada products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound, chat and email tickets.
Duties and Responsibilities:
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming Calls / Chats Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Act as the company gatekeeper
- Suggest solutions when a product malfunction
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
Office/Company Address
| Country | Malaysia |
| Region | Selangor |
| City | Cyberjaya |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
The beginning of Language Talent Solutions (LTS) stems from the believe that the right talent should not necessarily be restricted to the limitation of borders. Guided by 20 years of experience, we pride ourselves in support of our clients within the South East Asia region in deliver the best international and local candidates with linguistic skills in junior, mid and senior positions in a variety of disciplines and in different industries.
Our team members are multilingual recruiters who speak English and two other additional languages. They each specialise in building consistent database for each language vertical and in areas such as customer experience, finance, sales, human resources, IT and executive roles . These allows them to provide in-depth advice and information to clients and candidates.
We continue to evolve, grow and work with extensive network of active, committed and reputable recruitment partners across the globe to ensure scalability, agility and flexibility in our solutions.
We are proud and honoured to be able to satisfy our customers in delivering South East Asia linguists resume within twenty four hours of receiving a job order.
Company Info
- Industry: Human Resources Management / Consulting
- Registration No.: 1306852-P
- Company Size: 51 - 200 Employees
- Average Processing Time: 23 days
- Benefits & Others: Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
