Shah Alam/Subang Jobs Customer Service Executive, Freight Forwarding Position at SINOTRANS LOGISTICS (M) SDN BHD 中国外运(马来西亚)物流有限公司

Image SINOTRANS LOGISTICS (M) SDN BHD 中国外运(马来西亚)物流有限公司
  • Job vacancies posted on: 12 months ago


We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Service Executive, Freight Forwarding. For those of you who live in Shah Alam/Subang and its surrounding areas, we need you to then join our company office, SINOTRANS LOGISTICS (M) SDN BHD 中国外运(马来西亚)物流有限公司, and able to under a full time working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Services & Logistics/Supply Chain with at least Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from RM 1,600 - RM 3,700. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.


To be responsible for processing and supporting all shipments, including import, export, air-shipment, sea-shipment, trucking, project logistics and others.


  • To be responsible for customer service functions in all modes of transportations;    
  • To work closely with Sales to handle customers operational requirements;       
  • To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;       
  • To follow-up and monitor the process of shipments milestones;      
  • To ensure all emails are answered within the same day or within 24 hours;    
  • To be responsible for data entry and data updating in the operating system;      
  • To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;    
  • To ensure mandatory documentations are files in the respective job with reference to the quotations;       
  • To meet KPI time frame for escalations to the next tier levels for unresolved issues;       
  • To monitor and ensure meeting departmental and individual KPIs;     
  • To handle customers enquiries promptly and resolve the issue in a timely manner;  
  • To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;       
  • To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;       
  • To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;       
  • Any other task as assigned from time to time.


  • Candidate possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
  • Preferably having 2-3 years working experiences in Freight Forwarding (Sea / Air Freight);
  • Able to write and converse effectively in both English & Mandarin (role requires candidate to deal with Mandarin speaking clients)
  • Good interpersonal & communication skill;
  • Fresh graduate is encouraged to apply, training will be provided.
  • Internship students (final semester) encouraged to apply, able to convert to permanent staff upon internship completion;
  • Must be willing to work in Setia Alam, Selangor.

Office/Company Address

Country Malaysia
Region Selangor
City Shah Alam/Subang
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  • 5 Working Days (Mon-Fri)
  • Performance Bonus & Incentives / Insurance Coverage
  • Opportunities for Career Advancement

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Company Description

Sinotrans Logistics (M) Sdn Bhd, a fast-growing company, established in 2004, has its headquarters based in Shah Alam with a logistics network that covers the entire Malaysia geography.We serve as a one-stop logistics service provider with services in Freight Forwarding, Customs Clearance, Haulage, Warehousing, Trucking, Home Deliveries, Project Logistics, Cross-Border, e-Commerce, Value Added Service and Supply Chain Financing.In Malaysia, we manage distribution centres by using SmartWMS (Smart Warehouse Management System), manage deliveries using SmartDMS (Smart Delivery Management System), and manage shipments using SmartCargo (Smart Freight Management System).

Sinotrans is a China state-owned company and a subsidiary of a Hong Kong Public listed company, which actively participate in the “One Belt One Road” initiatives which provide cost-saving and value-added solutions to our clients.

Company Info

  • Industry: Transportation / Logistics
  • Registration No.: 652689-V
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 9 days
  • Benefits & Others: Performance Bonuses, Health Screening, Insurance Coverage (GHS).., Company Uniform, Working hours vary based on job requirement.
  • Specific Location: Setia Alam
This vacancy is suitable for those of you who live in the following areas: Selangor