Johor Jobs Customer Service Executive Position at Heals Healthcare Pte Ltd

Image Heals Healthcare Pte Ltd
  • Job vacancies posted on: 12 months ago


We are open recruitment and happily inform you that we are looking for candidates to fill the position of Customer Service Executive in our company, Heals Healthcare Pte Ltd. For candidates who reside in Johor - Others and its neighboring regions, we are looking for you to be a part of us and work in our company office, and able to labor under a full time system.

We have specific requirements for each of our employees as well as potential workers, because we are a professional and knowledgeable business in the field we work in. We are interested in hearing from you as soon as possible if you have expertise in the fields Services & Customer Service and possess a Bachelor's Degree, Post Graduate Diploma & Professional Degree or higher.

We offer you a fairly competitive salary that can be adjusted depending on the credibility you can contribute to our company. It typically ranges from RM 1,600 - RM 3,700 and likely to change at any time. This salary negotiation must be agreed based on our company's HRD agreement.

Job Info

Company Heals Healthcare Pte Ltd
Position Customer Service Executive
Region Johor
Career Level Entry Level
Work Experience -
Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

MyDoc is established in 2012 to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7,365 days world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one easy-to-use solution connecting patients to doctors, pharmacies, diagnostic laboratories, clinical-grade health trackers, Fortune 500 and SME employers, and insurers. With strategic partners in the region, like global insurers Aetna, Prudential and Allianz, the region’s network of healthcare providers like IHP and Acumed, leading regional pharmacy chains like Guardian Pharmacy and technology partners Google we continue to innovate to make a difference in healthcare. 

Job Description:  

As a Customer Service Executive, your role will be focusing on delivering excellence customer service and operational efficiency which includes but not limited to: 

  • Managing teleconsultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports. 
  • Monitoring incoming booking and ensure both patient and doctors able to go through teleconsultation by communicating through MyDoc platform, Intercom or direct phone line and other communication methods
  • Administering medication packaging and delivery order with service provider 
  • Trigger payment transaction and assist patient when there is any inquiry arises 
  • Assisting doctor and patients with their queries on system functionality and escalate to technical team for any technical issue. 
  • Assist query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request 
  • Preparing various operation reports for management review 

Job Requirements: 

  • Bachelor’s degree in Business Administration, Customer Service or any equivalent courses 
  • Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage 
  • Well versed with Microsoft Office: Excel, Words and Power Point Presentation. 
  • This role requires to be good at interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs 
  • Able to speak in English, Mandarin, Cantonese and Melayu to liaise with our clients
  • Able to work on swift or odd hours to support client from different region or time zone 
  • Possess own secured computer or laptop as this role will be working from home 

Office/Company Address

Country Malaysia
Region Johor
Map Google Map


  • FULLY remote work arrangement
  • Supportive team
  • Flat organisational structure and friendly environment!

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Company Description

Heals Healthcare Pte Ltd is a leading healthcare provider in Malaysia, offering its clients comprehensive medical services and personal care. Through its comprehensive network of hospitals and clinics throughout the country, Heals Healthcare provides a wide range of medical services, including both traditional and modern treatments, as well as general and specialty care for chronic and acute conditions. Its team of qualified professionals are committed to offering the highest quality of medical care and assistance to their patients. Heals Healthcare also offers health education programs and preventive care initiatives to empower patients to take charge of their own well-being.

Company Info

  • Industry: Healthcare / Medical
  • Registration No.: 201922101K
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 5 days
  • Benefits & Others: Medical, Casual (e.g. T-shirts)
  • Specific Location: Remote
This vacancy is suitable for those of you who live in the following areas: Johor