Kuala Lumpur Jobs Customer Service Executive (mandarin Speaking – Work From Home) – 中文客服 Position at VPO Services Sdn Bhd

Image VPO Services Sdn Bhd
  • Job vacancies posted on: 7 months ago


Candidates who are domiciled in Kuala Lumpur and its surroundings and meet these following minimum criteria:

  • Qualification: Primary/Secondary School/O Level, Professional Certificate, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Services & Customer Service
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of RM 2,500 - RM 4,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company VPO Services Sdn Bhd
Position Customer Service Executive (mandarin Speaking - Work From Home) - 中文客服
Region Kuala Lumpur
Career Level Junior Executive
Work Experience 1 year
Qualification Bachelor's Degree, Post Graduate Diploma, Primary/Secondary School/O Level, Professional Certificate, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 2.500
Maximum Salary MYR 4.000

Job Responsibilities

This Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.

  • To deal directly with customers by phone, email, live chat, and social media.
  • To resolves product or service problems by clarifying and understanding customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • To ensures and provides quality service to both internal and external customers. 
  • To maintain customer records by updating account information.
  • Record details of inquiries, comments, and complaints.
  • To compile reports on overall customer satisfaction.
  • Contributes to team effort by accomplishing related results as needed.
  • To complete any other tasks assigned by the management from time to time.

Job Requirements

  • Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U/Diploma
  • Fresh graduates are encouraged to apply
  • At least 1 or 2 year(s) of working experience in the related field, preferably in E-commerce industry
  • Have knowledge of customer service principles and practices
  • Possess good interpersonal and communication skills
  • Fast learner and self-motivate
  • Team-oriented and service minded
  • Able to work according to monthly roster including public holidays
  • Understand basic operation of computer software applications
  • Proficient in English and Mandarin as this role required to liaise with Mandarin speaker clients

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map


  • Work from home and Hybrid for this position
  • Competitive benefit and salary package
  • Fun and young working environment / culture

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Company Description


• Fun and dynamic working environment

• Attractive remuneration and good benefits

• Comprehensive medical and insurance coverage

• Relaxing and supportive workspaces

• Engaging activities and recognition programs

• Outstanding career advancement opportunities

• Caring and positive work culture

• Convenient location with direct access to public transport (next to LRT Dang Wangi)

• Flexible working arrangements

• Fast growing outsourcing company

VPO SERVICES - Together, we can achieve more!

We are a leading Business Process Outsourcing (BPO) company, providing customer-centric business process services. Our network of delivery centers are spread across South East Asia, Singapore, the Philippines, Taiwan and China.

At VPO, our THREE main pillars are:

  • Virtue: Moral excellence
  • Prestige:To possess high reputation
  • Outstanding:We aim to provide outstanding results

Our mission is to achieve customer excellence with sustainable talent development.


We help our clients optimize business processes by providing customized Business Process Outsourcing (BPO) services. We offer wide range of services throughout the customer lifecycle, which include:

  • Customer Care
  • Business Support
  • Troubleshooting
  • Customer Management
  • Data Processing & Transaction Processing

We endeavor to transform from being an outsourcing company to a trusted business partner – by keeping our focus on delivering value. We focus on improving customer experience, simplifying business processes, increasing productivity and creating a positive revenue impact.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 1152847-U
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 5 days
  • Benefits & Others: Allowances, Medical & Insurance Coverage, Performance Bonus, Incentive Trip, T&D, Smart Casual and/or Formal, 5 days a week 2 days off
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur