Subang Jaya Jobs Customer Service Executive Position at MYTUKAR SDN. BHD.

  • Job vacancies posted on: 12 months ago


Our company, MYTUKAR SDN. BHD. is currently opening occasion for those of you who are interested in becoming a part of our company specifically Subang Jaya and its surrounding areas. For those of you who are interested to be a part of our company with the position of Customer Service Executive and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Services & Customer Service
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of RM 1,600 - RM 3,700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Position Customer Service Executive
Region Subang Jaya
Career Level Junior Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

Role and Responsibilities

  • Responsible to drive great customer experience by driving awareness and understanding of myTukar’s products and services.
  • Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on – ground sales and inspection teams to customers.
  • Responsible in managing leads from myTukar`s online channel, call, social media, and nonsocial media platform to provide end to end service to provide an excellent customer experience journey when using myTukar`s services.
  • Responsible to assist customer requests for service quotation/financial services/retails enquiries.
  • Responsible to other duties as assigned.
  • To ensure qualified leads passed to respective sections accordingly.
  • To ensure all enquiries are attended in timely manner to achieve AHT (Average Handling Time)/FCR (First Call Resolution)/TAT (Turn Around Time).
  • Responsible to resolve customer complaints by call and working with internal departments for follow ups within the agreed TAT (Turn Around Time).
  • To ensure customer satisfaction across the business based on NPS target for customer satisfaction.
  • To ensure process and quality adherence in customer experience communications in quality assurance.

Qualifications and Education Requirements

  • Candidates must possess at least a SPM/Diploma/Degree or equivalent.
  • Candidate willing to work alternate 6 days.
  • Candidate willing to work on public holiday and weekend.
  • At least 2 years of working experience in related field is required for this position or any other experiences in dealership, auto customer experience, sales or service advisor are highly recommended.
  • Computer literate in Microsoft office and call center system.
  • Have skills in inbound, email servicing, chat, or social media.
  • Have excellent organizational, management, communication, and negotiation skills.
  • Able to work with minimum supervision.
  • “Can Do” attitude.

Office/Company Address

Country Malaysia
Region Selangor
City Subang Jaya
Map Google Map


  • Good working culture
  • Festive celebration
  • Employee welfare

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Company Description

Founded in 2018, myTukar is Malaysia’s fastest growing pre-owned car buying and selling platform. Part of the Carro Group, myTukar is the largest digital used car platform across ASEAN that offers a full-stack service for all aspects of car ownership.

As part of the team you will be working with a dynamic, enthusiastic and inclusive group of myTukarians who are focused on the mission to simplify the process of buying and selling pre-owned cars through digitalisation. Powered by AI, we transform the experience for car owners and dealers alike and constantly excite the market with new offerings as the most trustworthy and effective pre-owned car platform for all.

Company Info

  • Industry: Automobile / Automotive Ancillary / Vehicle
  • Registration No.: 1249321-K
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 22 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Formal (e.g. Shirts + Ties), Professional courses and training, Company leisure trip, Allowances
This vacancy is suitable for those of you who live in the following areas: Selangor