Johor Jobs Customer Service Executive Position at PAPERCRAFT SDN BHD

Job Info

Company	PAPERCRAFT SDN BHD
Position	Customer Service Executive
Region	Johor
Career Level	Junior Executive
Work Experience	2 years
Qualification	Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Certificate, Professional Degree
Type of Work	Full-Time
Specialization Required	Customer Service, Services
Minimum Salary	MYR 1.550
Maximum Salary	MYR 3.700

Work Locations:

• To be base in Pontian, Johor

Responsibilities :

• Lock in orders in system – ensure all data are input correctly in system. Check specification, price and PO from client.
• Follow up project/orders :
• Working closely with Prepress department – issue Prepress Checklist for pre-flight of files and arrange and check plotters for approval
•  Working closely with Planning and Controlling department – for approval of jobs to Production; liaise with production team on quality issues or special process and schedule
•  Working closely with technical team 
• Check advances vs job bag specification and courier samples to clients
• Co-ordination with Shipping departments – send Shipping instruction and follow up shipping status to ensure goods are deliver on schedule.
•  Sending WIP reports to client
• Co-ordinate with Finance department– consolidate all shipping doc to Finance for billing / credit note etc.
• Handle complaints and resolve service/production problems (work with Production team), explaining, expediting and closure of complaints.
• Provide support and interact with customers.
• To acknowledge and fulfil customers’ order by ensuring 100% accuracy and promptly into the system daily.
• Pro-actively respond to customer queries/requests e.g. order status, order amendments, quotation, sample request thereby ensuring a high level of customer service
• Monitor customer account and/or order status on a daily basis, resolving problems with potential customer impact e.g. Credit blocks, delivery issues.
• Interface with internal partners to ensure all orders and shipments are expedite under customer’s requirement.
• To follow up daily with internal partners to ensure all shipping documents are done accurately and on time submission to customers
• Carries out any other related duties and responsibilities as and when assigned by the superior

 Requirements : 

• Degree/Diploma or its equivalent
• Good written and communication skills in both English and Mandarin
• Candidate fluent in Mandarin preferred as role requires to deal with Mandarin speaking clients
• Fresh graduates are welcomed as training will be provided
• Ability to work under pressure and good multi-tasking skills
• Good understanding of Microsoft Windows, Microsoft Office
• Result oriented, confident and highly motivated

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Company Description

Company Info

• Industry: Manufacturing / Production
• Registration No.: 261736V
• Company Size: 51 - 200 Employees
• Average Processing Time: 22 days
• Benefits & Others: Medical, Parking, Regular hours, Mondays - Fridays, Free Lunch provided, uniform provided
• Specific Location: Pontian