Kuala Lumpur Jobs Customer Service Executive (shift) Position at Agensi Pekerjaan AKN Sdn Bhd

Image Agensi Pekerjaan AKN Sdn Bhd
  • Job vacancies posted on: 12 months ago

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We are hiring! To candidates with Primary/Secondary School/O Level, Higher Secondary/STPM/'A' Level/Pre-U, Diploma & Advanced/Higher/Graduate Diploma which prioritizing honesty and discipline and experienced in the field of Services & Customer Service, we Agensi Pekerjaan AKN Sdn Bhd, are looking for candidates who are interested to join us and fill the position as customer service executive (shift) and dedicated to work in full time which domiciled in Kuala Lumpur and surrounding areas.

We offer a competitive monthly base salary from RM 2,200 - RM 3,100.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Company Agensi Pekerjaan AKN Sdn Bhd
Position Customer Service Executive (shift)
Region Kuala Lumpur
Career Level Entry Level
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Diploma, Higher Secondary/STPM/'A' Level/Pre-U, Primary/Secondary School/O Level
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 2.200
Maximum Salary MYR 3.080

Responsibilities

  • Monitor and respond to the alarm signals within service level targets.
  • Handle all Inbound/ Outbound calls bilingually and effectively.
  • Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
  • Assign out all jobs requested by customer to respective departments for further action.
  • Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
  • Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.
  • Deliver world class 24 hour one stop service via phone, email and fax and providing one stop service in a consistent and professional level.

Requirements

  • Candidate must possess at least SPM qualifications.
  • Required language(s): Bahasa Malaysia and English.
  • Must be able to work in rotational shifts.
  • Must be willing to work in Jalan Chan Sow Lin, Kuala Lumpur.
  • Excellent Benefits eg. Medical Coverage for Immediate Family as well as Parking Allowance.
  • Shift allowance is provided.
  • Quarterly KPI and yearly increment.
  • 5 days work week.
  • Able to work with minimal supervision, result-oriented and positive-minded with exceptional professionalism.
  • Possess good analytical skills and adaptable to changes.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • Yearly Increment
  • Quarterly KPI

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Company Description

At AKN, we understand that to excel in today’s highly competitive and volatile market, a company most valuable assets are its People. Henceforth, we strive to provide our clients with a distinctively competitive edge by identifying exceptional talents. We supply these talents who will generate growth and profit for your organization. We shall save you invaluable time and resources by eliminating unqualified candidates and supplying the best available professionals in the shortest time possible. To meet your staffing needs you can rely on our reputation for expertise, professionalism, and utmost discretion

History

We serve a broad cross-section of industries as such over the years we have developed valuable vibrant industry contacts. Our in-depth industry knowledge, versatilities and up to date market intelligence ensure that we consistently deliver the highest standards possible. We at AKN have generated an enviable reputation as a high caliber and dedicated team with a unique range of skills and services that set us apart from the rest.

Product & Services

Besides executive search, we also offer Contract Staffing to various industries like Information Technology, Fast Moving Consumer Goods and Services.

Company Info

This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur