Bayan Lepas Jobs Customer Service Executive Position at Wilmar GBS Sdn Bhd

Image Wilmar GBS Sdn Bhd
  • Job vacancies posted on: 7 months ago


Wilmar GBS Sdn Bhd has open a job vacancy for the domicile of Bayan Lepas and surrounding areas as customer service executive with full time work system which will then be placed in our company office.

The candidates we need are those who have the minimum criteria of Bachelor's Degree, Post Graduate Diploma & Professional Degree and experienced and have the integrity to work in the field of Services & Customer Service.

Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.

As a professional company, we offer a competitive monthly base salary RM 1,600 - RM 3,700 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.

Job Info

Company Wilmar GBS Sdn Bhd
Position Customer Service Executive
Region Bayan Lepas
Career Level Junior Executive
Work Experience 2 years
Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700



As part of the Global Shared Service Centre (SSC) of Wilmar, we are looking for dynamic, customer service and quality minded team player to join our SSC continuous expansion in 2023. The position provides an opportunity to widely increase your accounting knowledge and expertise working for a well-known, fast growing SSC of a Fortune 500 company.


  • Receive inbound contacts via phone, email and any other channels.
  • Place outbound calls for sales /portal or follow up on customer orders
  • Ensure call and case quality meets standard KPI of 90% or greater 
  • Adherence to daily schedule is achieved daily
  • Formation and delivery of service standards and support metrics for each of key customer channels and service offerings.
  • Accept and enter order bookings for Customers both internal and externaL
  • Offer alternatives to customers for any products that could be out of stock
  • Respond to customers consistently and confidently by providing accurate information in all areas such as lead and cut off times, deliveries ETA, invoice queries, credit queries and proof of deliveries. 
  • Liaise with other key stake holder departments on quick and efficient resolution of customer issues and queries and is able to manage and resolve customer issues, complaints and escalations right through to end resolution
  • Highlight areas for improvement with suggested solutions to improve procedures, technology and service to positively enhance customer’s experience with the company


  • Candidate must possess relevant Degree or equivalent professional qualification
  • 2-3 years working experience in the related field of FMCG or supply chain/logistics/distribution environment experience 
  •  Candidate with SAP knowledge or working experience in SSC environment
  • Candidate flexible to support different time zone, and able to work shifts (4am – 2pm) and support weekend.
  • Good in English communication skills, both spoken and written
  • Able to handle tight timeline
  • Action oriented, with customer focus
  • Fully vaccinated

Office/Company Address

Country Malaysia
Region Penang
City Bayan Lepas
Address Malaysia, Penang, Bayan Lepas, Bandar Bayan Baru, Lebuh Mayang Pasir, Wilmar GBS Sdn. Bhd.邮政编码: 11900
Map Google Map


  • We offer 16% Employer EPF contribution
  • Work in well-known, fast growing Fortune 500 company
  • Support different time zone

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Company Description


Wilmar International Limited, founded in 1991 and headquartered in Singapore, is today Asia’s leading agribusiness group. Wilmar is ranked amongst the largest listed companies by market capitalisation on the Singapore Exchange.

Wilmar is the global leader in processing and merchandising of palm and lauric oils, as well as production of oleochemicals, specialty fats, palm biodiesel and consumer pack oils. At the core of Wilmar’s strategy is a resilient business model encompassing the entire value chain of the agricultural commodity business, from processing, to branding, merchandising and distribution. It has over 500 manufacturing plants and an extensive distribution network covering China, India, Indonesia and some 50 other countries.

Wilmar GBS Sdn Bhd is the shared services centre of Wilmar Group that currently serves 15+ countries in 5 continents globally. We are committed to excellence, guided by a set of core values that defines who we are and the way we work. The core values are integrity, excellence, passion, innovation, team work and safety.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 1028732-M
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 26 days
  • Benefits & Others: Dental, Education support, Medical, Business (e.g. Shirts), Employer EPF @16%, Night shift allowance, Insurance, Mother's Room etc., Different work pattern for different section
  • Specific Location: Bayan Baru
This vacancy is suitable for those of you who live in the following areas: Penang