Butterworth Jobs Customer Service Officer Position at www.easybook.com (EASYBOOK (M) SDN BHD)

Image www.easybook.com (EASYBOOK (M) SDN BHD)
  • Job vacancies posted on: 12 months ago


As a competent company, we www.easybook.com (EASYBOOK (M) SDN BHD) are looking for candidates for the position of customer service officer with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Higher Secondary/STPM/'A' Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree, experienced in Services & Customer Service and domiciled in Butterworth and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary RM 1,800 - RM 2,500 in accordance with the decisions of our company's HRD.

Job Info

Company www.easybook.com (EASYBOOK (M) SDN BHD)
Position Customer Service Officer
Region Butterworth
Career Level Junior Executive
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Higher Secondary/STPM/'A' Level/Pre-U, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 1.800
Maximum Salary MYR 2.500

Job Description:

  • Act as a liaison, provide services information and resolve any emerging problems customer might encounter in order to maintain customer satisfaction. Assistance mode via online chat, email queries and social media.
  • Anticipate customer needs and provide assistance with detailed attention.
  • Provide accurate, valid and complete product information by using the right methods / tools to ensure that customer understood.
  • Help to manage customers’ booking order.
  • Liaise with other internal divisions to communicate issues faced by customers and feedback provided to design better products and services.

Job Skills Requirement:

  • Have an excellent command of spoken and written English / Malay.
  • Pleasant attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills.
  • Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Able to work on public holidays and weekends.

Office/Company Address

Country Malaysia
Region Penang
City Butterworth
Map Google Map


  • Outstanding career growth opportunities
  • Yearly Performance Bonus and Increment

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Company Description

Established in 2006, Easybook.com has become the largest online platform and system provider for transportation companies in Southeast Asia. The services provided include bus, ferry, train and car rental as well as secondary products such as hotel and charter services. As the largest land and sea transportation online booking platform in Southeast Asia, the Company has more than 800 bus operators covering over 20,00 routes across Southeast Asia.

Headquarted in Singapore, the Company has operations in 10 countries i.e. Singapore, Malaysia, Thailand, Indonesia, Philippine, Vietnam, Brunei, Laos, Cambodia, and Myanmar. It always strives to provide a vast array of operator services for our customers and is proud to offer a vast selection of choices, instant confirmation and secure online booking of transport tickets and services.

Easybook.com has a global workforce of over 150 talented individuals. The Company offers a positive working environment and is looking for enthusiastic, inspired, and driven individuals to join the team.

Why join us?

• Fast growing and dynamic company with growth on a yearly basis.

• Challenging yet balanced working environment.

• Good career prospect and growth opportunities.

• Friendly staff with close-knit relationships.

• Good exposure to the latest technologies.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 873899-U
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 23 days
  • Benefits & Others: Miscellaneous allowance, Medical, Parking, Vision, Business (e.g. Shirts), Mondays-Sundays (5-day work week)
This vacancy is suitable for those of you who live in the following areas: Penang