Shah Alam/Subang Jobs Customer Service Specialist Position at MECAN APP SDN. BHD.
- Job vacancies posted on: 7 months ago
We are currently looking for adequate candidates to fill the position of Customer Service Specialist. For candidates who reside in Shah Alam/Subang and its surrounding areas, we are looking forward to hearing from you to join our team at MECAN APP SDN. BHD. and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Primary/Secondary School/O Level.
We can give you a fairly competitive salary in the amount of RM 2,000 - RM 3,500 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
|Company||MECAN APP SDN. BHD.|
|Position||Customer Service Specialist|
|Career Level||Junior Executive|
|Work Experience||1 year|
|Qualification||Primary/Secondary School/O Level|
|Type of Work||Full-Time|
|Specialization Required||Customer Service, Services|
|Minimum Salary||MYR 2.000|
|Maximum Salary||MYR 3.500|
The Customer Service Representative is responsible for providing the outstanding customer service to Customers by responding to their needs and requests, processing orders, processing new applications, resolving customer’s problems and concerns.
Duties and Responsibilities:
- Responsibilities include accepting escalated calls, resolving customer complaints, processing applications/registration through Counter/Hotline/Email.
- Understand and adhere to all policies and procedures, company sales & marketing plan and product knowledge.
- Manage on weekly customer service consolidation report.
- Manage membership profile maintenance in inhouse system.
- Manage social media blasting via inhouse system.
- Perform other duties as assigned or needed under Operation Department.
Qualifications/Knowledge, Skills & Abilities Requirements
- Excellent verbal and written communication skills.
- Mandarin speaking & Mandarin written candidates are encouraged to apply as job require dealing with Mandarin speaking customers.
- Malay speaking & written skill to be added advantage.
- Minimum academy qualification: SPM and above.
- Minimum 2 years e-Commerce customer service experience preferred.
- Customer orientation and ability to adapt/respond to different types of characters.
- Remain professional and courteous with different customers in fair manner.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to quickly survey vast amounts of information to answer customers’ questions.
- Competent in the use of all Google Workspace applications (Docs, Sheets, Slides, and Drive).
- Intermediate social media platform knowledge in terms of handling & replying enquiries.
- Good working location near with public transport and highway
- Smart casual attire
- Free flow pantry
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Our company operates a platform whichopen doors for manufacturers to market theirgoods directly to the burgeoning South East Asia and China market.This is done by removing the restrictions of difficultcustoms, warehousing, distribution, delivery,marketing and product authenticity hiccups. Whenthis happens, themanufacturers can concentrateon what they do best – producing good qualityproducts and we will do the rest.We understand the bigger picture and we are ableto provide tip-top management for manufactures’ productsin the supply chain journey, maximising profit withcost-effective operations and upgrading efficiencywith our professional and transparent set up.
- Industry: Computer / Information Technology (Software)
- Registration No.: 962465-W
- Company Size: 1 - 50 Employees
- Average Processing Time: 4 days
- Benefits & Others: Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
- Specific Location: UOA BUSINESS PARK SUBANG