Petaling Jaya Jobs Customer Success Executive Position at Phitomas Sdn Bhd

Image Phitomas Sdn Bhd
  • Job vacancies posted on: 12 months ago

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As a competent company, we Phitomas Sdn Bhd are looking for candidates for the position of customer success executive with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Bachelor's Degree, Post Graduate Diploma & Professional Degree, experienced in Sales/Marketing & Sales - Corporate and domiciled in Petaling Jaya and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary RM 1,600 - RM 3,700 in accordance with the decisions of our company's HRD.

Job Info

Company Phitomas Sdn Bhd
Position Customer Success Executive
Region Petaling Jaya
Career Level Junior Executive
Work Experience 2 years
Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Sales - Corporate, Sales/Marketing
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

About the role

We are looking for a Customer Success Executive who can help maintain and upsell existing business with current customer, grow business relationships with current customers. The Customer Success Executive will help our customer better understand the full potential of our solutions and act as liaison between the customer, our internal support team and product principal. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. 

Responsibilities

  • Coordinate and determine the best utilization of internal resources to increase customer satisfaction.
  • Encourage revenue growth by inspiring customers to purchase additional products and services.
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship.
  • To provide regular updates to customers on the progress of customer projects and campaigns that directly affect each customer.
  • Overseeing and following up critical support incidents to ensure the customer’s problems are resolved.
  • Liaise with product principals on matters relating to licensing, contract and compliance.

To be successful in this role you will need the following

  • A degree in Business or related.
  • At least 2 years working in similar capacity.
  • Have excellent problem solving skills and effective time management.
  • Consulting in ERP background would be an advantage.
  • Strong communication skills.
  • Good command of English both oral and written.
  • Preferably someone who can travel & posses their own transport.

Office/Company Address

Country Malaysia
Region Selangor
City Petaling Jaya
Map Google Map

Benefit

  • Flexible working hours
  • Professional Certification Opportunities
  • Contractual & Performance Bonus

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Company Description

Established in 2001, Phitomas is a leading enterprise solution provider serving the manufacturing, distribution and service industries. To date, we have delivered more than 500 tailored, end to end digital business automation solutions in the areas of enterprise resource planning, manufacturing execution and industrial IoT; seamlessly integrating our customers business operation and enabling them to make critical decisions swiftly and stay competitive in their respective industry.

We provide our customers the following solutions:

  • Enterprise Resource Planning (SAP & Infor)
  • Industrial Internet of Things
  • Manufacturing Execution Systems

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 546383-W
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 5 days
  • Benefits & Others: Dental, Education support, Medical, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Attractive Bonus Scheme, Work from home, Attractive Commission Scheme (Sales), Mix of business and casual wear
This vacancy is suitable for those of you who live in the following areas: Selangor