Johor Bahru Jobs Customer Support Engineer Position at Refine Management Solutions Sdn. Bhd.

Image Refine Management Solutions Sdn. Bhd.
  • Job vacancies posted on: 7 months ago


Candidates who are domiciled in Johor Bahru and its surroundings and meet these following minimum criteria:

  • Qualification: Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Computer/Information Technology & IT-Software
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of RM 3,000 - RM 6,000. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Refine Management Solutions Sdn. Bhd.
Position Customer Support Engineer
Region Johor Bahru
Career Level Junior Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Certificate, Professional Degree
Type of Work Full-Time
Specialization Required Computer/Information Technology, IT-Software
Minimum Salary MYR 3.000
Maximum Salary MYR 6.000
  • Provide professional advice and guidance to our client users.
  • Diagnose and resolve issues relating to software, computers and the internet.
  • Manage customer onboarding process and conduct engaging product training strategically.
  • Gain insights on customers’ usage and satisfaction with company’s products & services to enhance user experience and retention rate.
  • Discuss and manage customer feedback between users and Product team.
  • Perform project management on feature customizations with key clients.
  • Produce documentation and contribute to knowledge base, such as tenant onboarding workflow & customer feedback framework.

Job Requirements:

  • Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, or equivalent.
  • Good problem-solving and communication skills.
  • Candidate must be willing to travel to client locations for training & meetings

Office/Company Address

Country Malaysia
Region Johor
City Johor Bahru
Map Google Map


  • Cozy Office & Free Parking
  • Friendly and supportive teammates
  • Fantastic career progression opportunity

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Company Description

Singapore's #1 Beauty & Wellness Solutions

WESSis a cloud-based Business Management Software for the Beauty, Spa & Salon Industry.

Starting from customer appointments at the front office, to the sales and commissions of your staffs at the back office, we help business owners manage all aspects of the business.WESS iscomprehensivebut yeteasytouse, as it has been designed using real feedbacks by experienced beauty, spa & salon operators, just like yourself.

WESS has started as aSectoral ICT Project in 2012 for the Spa & Wellness sectorin Singapore, together with IDA (Singapore) and Spa & Wellness Association Singapore (SWAS), including real beauty, spa & salon businesses that acted as the domain experts. Today, WESS is the leading business management software powering the Spa & Salon Industry.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 1369449-M
  • Company Size: 1 - 50 Employees
  • Benefits & Others: Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts), Company Trip, SEA Market exposure, Oustanding Career Advancement
  • Specific Location: Sutera Utama
This vacancy is suitable for those of you who live in the following areas: Johor