Kuala Lumpur Jobs Executive, E-commerce Operation Position at 7-Eleven Malaysia Sdn Bhd

Image 7-Eleven Malaysia Sdn Bhd
  • Job vacancies posted on: 12 months ago

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As a competent company, we 7-Eleven Malaysia Sdn Bhd are looking for candidates for the position of executive, e-commerce operation with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Bachelor's Degree, Post Graduate Diploma & Professional Degree, experienced in Sales/Marketing & E-commerce and domiciled in Kuala Lumpur and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary RM 1,600 - RM 3,700 in accordance with the decisions of our company's HRD.

Job Info

Company 7-Eleven Malaysia Sdn Bhd
Position Executive, E-commerce Operation
Region Kuala Lumpur
Career Level Junior Executive
Work Experience 2 years
Qualification Bachelor's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required E-commerce, Sales/Marketing
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

 Responsibilities:

  • To manage the routine daily helpdesk log in enquirers & closing after resolved.
  • Resolving issues from end to end. This includes identify, analyse, investigate, follow-up, tracking until resolve based on set timeline for multiple platforms.  
  • To manage & attending to general customer complain and problem and if necessary, work with other related department to resolve the problem.
  • Liaise and work closely with cross-function teams and vendors.
  • Monitor and generate rating, reviews rate & comments from time to time.
  • Utilize reporting systems and data to analyze business reports on a weekly, monthly, quarterly and annual basis and assortment data and report to HOD/Manager. 
  • Review and provide feedback for the marketplaces performance and suggest improvement from time-to-time to optimise the potential sales.
  • To support manager with shopper insight & support strategies to determine right product selection and assortment based on the online consumer, shopper, and customer preferences.
  • Responsible to ensure the effective relationship with new and existing vendors. This includes appropriate level of interaction with vendors in terms of both problem resolution and follow-up. 
  • Proactively partner with manager and internal related team to analyze, and effectively make decisions that drive business growth. 
  • To support on manage and control backend system/portal such as upload new items, photos, pricing adjustment, product details, managing stock level when require.
  • Review and provide feedback for the marketplaces performance and suggest improvement from time-to-time to optimise the potential sales.
  • Any other ad-hoc tasks and duties as assigned by the superior.

Requirements:

  • Candidate must possess at least Higher Secondary/STPM/Pre-U Diploma/Advance/Higher/Graduate Diploma/Bachelor Degree/Post Graduate Diploma in Business Studies/Administrative/Management/Commerce, Marketing or equivalent.
  • Ability to multitask and focus in a fast-paced working environment.
  • A strong organizational, logical thinker. Initiative, analytical and problem-solving skill set.
  • A sense of urgency and strong attention to detail.
  • The ability to follow up and follow through.
  • Positive and passion person who with the ability to build strong working relationships with cross functional teams.
  • Min 2 years of e-commerce experience in customer services, business analytics, operation and/or planning roles.
  • Experience in digital marketing will be an advantage.
  • High level of proficiency in retail math & related Microsoft applications such as Excel & PowerPoint.
  • Fluent in English & Bahasa Malaysia.
  • Possess own transport and able to travel.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • Growth opportunities with the biggest convenience retailer
  • Staff Benefits (Medical, Pharmacy etc.) & Berjaya Group benefits
  • Fast paced and engaging work environment

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Company Description

About Us

7-Eleven Malaysia Holdings Berhad through its subsidiary 7-Eleven Malaysia Sdn Bhd is the owner and operator of 7-Eleven stores in Malaysia. Incorporated on 4 June 1984, 7-Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. 7-Eleven Malaysia is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,00 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7-Eleven Malaysia.

Our Vision

To be the best retailer of convenience

Our Mission

To consistently serve the changing needs of customers for their convenience

Our Core Values

Understand: We seek to understand the needs of stakeholders & the company to make the best (balanced) decisions

Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions

Solve: We find ways to resolve issues that prevents us from delivering value to those we serve

Connect: We communicate to manage people’s expectations in the most effective manner

Company Info

  • Industry: Retail / Merchandise
  • Registration No.: 120962-P
  • Company Size: More than 5000 Employees
  • Average Processing Time: 23 days
  • Benefits & Others: Medical, Parking, Casual (e.g. T-shirts), Handphone Benefits, Petrol Card & Staff Discount Card within Berjaya Group, Staggered work hours
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur