Kuala Lumpur Jobs Fresh Graduate – 住宿旅游平台客服 Position at TDCX

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  • Job vacancies posted on: 12 months ago

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Our company is currently seeking employees to fill the position as Fresh Graduate - 住宿旅游平台客服. For those of you who live in Kuala Lumpur and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, TDCX, and able to work under full time system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Services & Customer Service with a minimum degree of Primary/Secondary School/O Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of RM 3,000 - RM 4,200. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company TDCX
Position Fresh Graduate - 住宿旅游平台客服
Region Kuala Lumpur
Career Level Entry Level
Work Experience -
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Primary/Secondary School/O Level, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 3.000
Maximum Salary MYR 4.200

What is your mission?

As a Customer Experience Specialist, you will be working with our Hospitality Account to deliver #happier customer experience. This team will be on the front lines working with our users every day and will partner with our Product team to improve user experience.

You are also required to perform these job functions:

  • Provide friendly and efficient service to the travel community of our client.
  • Be a first point of contact to handle and resolve customer complaints.
  • Respond professionally to inbound phone calls, including urgent situations.
  • Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Research information and troubleshoot problems using available resources.
  • Arbitrate in situations between users.
  • Monitor and control numerous concurrent tasks in tandem.
  • Proactively and independently work to meet targets and goals
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX

Who are we looking for?  

  • Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree, any field.
  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
  • Flawless verbal communication skills in English language is essential.
  • Patience, empathy, and a unique ability to manage stress.
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Technical aptitude and the ability to pick up new technology quickly.
  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
  • Familiarity with ticketing systems.
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources

Office/Company Address

Country Malaysia
Region Kuala Lumpur
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Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 555268-P
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 9 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Incentive, Bonus and Commission Plan, Life-long Learning and Skills Development, Monday – Thursday: Smart Casual, Friday: Sport Attire, Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift based on markets
  • Specific Location: KL Sentral
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur