Kuala Lumpur Jobs Fresh Graduate – Fraud & Risk Specialist 住宿平台 Position at TDCX

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  • Job vacancies posted on: 12 months ago

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We are hiring for the position of Fresh Graduate - Fraud & Risk Specialist 住宿平台 with full time working hours for our company office, TDCX, for residents of Kuala Lumpur and its neighboring areas.

Candidates with expertise in Accounting/Finance & Banking/Financial and at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree & Master's Degree or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of RM 1,600 - RM 3,700, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, TDCX, is currently open recruitment for candidates who are interested in joining our office company as a Fresh Graduate - Fraud & Risk Specialist 住宿平台.

Job Info

Company TDCX
Position Fresh Graduate - Fraud & Risk Specialist 住宿平台
Region Kuala Lumpur
Career Level Entry Level
Work Experience -
Qualification Bachelor's Degree, Master's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Accounting/Finance, Banking/Financial
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Educating users on how to maintain security and safety while using Airbnb responsibly
  • Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations
  • Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team
  • Investigate complex situations and potential fraud surfaced in high volume queues
  • Demonstrate ability to comprehensively document investigations
  • Understand our risk systems and investigate account patterns through data analysis
  • Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc.
  • Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
  • Maintaining high levels of confidentiality while performing investigations
  • Demonstrate great judgement and be open to sharing what you know with others

Who are we looking for?

  • Fresh graduates are encouraged to apply.
  • Candidate must possess at least a Bachelor Degree in any field.
  • Knowledge of and experience with ticketing system and improving customer satisfaction across board functional areas would be an added advantage
  • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
  • Excellent verbal and written communication skills in English and Mandarin (Supporting China market).
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Technical aptitude and the ability to pick up new technology quickly.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • working culture
  • benefits and perks
  • career growth

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Company Description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 555268-P
  • Company Size: 2001 - 5000 Employees
  • Average Processing Time: 9 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Vision, Incentive, Bonus and Commission Plan, Life-long Learning and Skills Development, Monday – Thursday: Smart Casual, Friday: Sport Attire, Support: 9:00am – 6:00pm (Monday – Friday) Operations: Shift based on markets
  • Specific Location: KL Sentral
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur