Kuala Lumpur Jobs Immediate Hiring – Customer Service (mandarin & Cantonese) Position at Webhelp APAC

Image Webhelp APAC
  • Job vacancies posted on: 12 months ago

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We are currently looking for adequate candidates to fill the position of IMMEDIATE HIRING - Customer Service (Mandarin & Cantonese). For candidates who reside in Kuala Lumpur and its surrounding areas, we are looking forward to hearing from you to join our team at Webhelp APAC and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Primary/Secondary School/O Level.

We can give you a fairly competitive salary in the amount of RM 3,000 - RM 3,500 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company Webhelp APAC
Position Immediate Hiring - Customer Service (mandarin & Cantonese)
Region Kuala Lumpur
Career Level Entry Level
Work Experience -
Qualification Primary/Secondary School/O Level
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 3.000
Maximum Salary MYR 3.500

Job Highlights

  • KPI Incentives & Allowances
  • Medical Insurance, Medical Leave & Annual Leave
  • Near to public transport – MRT Conchrane Station (Office Sunway Visio)

Role & Responsibilities

  • This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
  • Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest’s expectation, coupled with real-time escalations.
  • Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.

Job Requirements

  • Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor’s Degree in any field
  • Fresh graduates are encouraged to apply
  • Languages required: Mandarin & Cantonese (Speak, Read & Write)

Benefits Offered

  • EPF, Socso & EIS
  • Medical Leave & Annual Leave
  • KPI Incentive
  • Medical insurance
  • Competitive salary package
  • Training provided
  • Fast career advancement opportunity
  • Cross culture & fun working environment

Dear Candidate, as part of our recruitment process, you`ll receive a link begin your journey with Webhelp upon applying for this role. Please check your email.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • KPI Incentives & Allowances
  • Permanent Role in MNC Company
  • Near to Public Transport - MRT Conchrane Station (Sunway Visio)

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Company Description

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 50,00 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

Company Info

  • Industry: Call Center/IT-Enabled Services/BPO
  • Registration No.: 976878-T
  • Company Size: More than 5000 Employees
  • Average Processing Time: 14 days
  • Benefits & Others: Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), KPI Incentive
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur