Kuala Lumpur Jobs It Technical Helpdesk (call Centre Representative) Position at Combi Com Sdn Bhd

Image Combi Com Sdn Bhd
  • Job vacancies posted on: 12 months ago

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Candidates who are domiciled in Kuala Lumpur and its surroundings and meet these following minimum criteria:

  • Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Services & Tech & Helpdesk Support
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of RM 2,500 - RM 4,200. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Combi Com Sdn Bhd
Position It Technical Helpdesk (call Centre Representative)
Region Kuala Lumpur
Career Level Entry Level
Work Experience -
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Services, Tech & Helpdesk Support
Minimum Salary MYR 2.500
Maximum Salary MYR 4.200

THIS POSITION IS FOR HUAWEI TECHNOLOGY (M) SDN. BHD.

Job Scopes:

  • Handling the service request from countries in South Pacific Region via iCare system/emails
  • Be responsible to follow up the service process. Ensure the flow of service is fulfilled.
  • Follow up the pending request from customer or engineer.
  • Provide a regular service analyze data and report to internal and customers.
  • Communicate and to manage the performance Service Provider of Huawei
  • Daily inbound and outbound calls and ticket handling on iCare
  • Routine follow up call and email on the status of the case to the customer.
  • Perform survey and also test calls on the regular basis.
  • Competent on maintenance process and flow.
  • Basic performance report creation via excel and word
  • Emergency issue (Critical/Emergency/Immediate Action) SMS + Email update/notification to customers/management team.
  • WFM monitoring

Job Requirements:

  • Prefer Candidate in Business Studies/Administration/Management, Science & Technology or equivalent.
  • Has experience in management or Customer Service and related experience.
  • Extensive knowledge of service logistics and post-sales spare parts management.
  • Ability to work across cultural and organizational boundaries, and operate successfully in an intense business environment.
  • Ability to work closely with customers, internal business unit organizations and third party vendors.
  • Good spoken and written in English, while proficiency in Mandarin will be an added advantage.
  • Good computer skills at IT tools application, such as MS Office
  • Willing to work under 7/24 shift basis, including public holiday and weekend.
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
  • Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.

    THIS POSITION IS FOR HUAWEI TECHNOLOGY (M) SDN. BHD.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • insurance, Annual Leave encashment .
  • public holiday claim
  • rest day claim

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Company Description

COMBICOM SDN. BHD. is a companies which have been involved in the telecommunications Engineering industry in Malaysia since 1978. COMBICOM was incorporated as an engineering systems specialist to focus and handle system-based projects for the telecommunication and building industries. COMBICOM represents a number of overseas manufacturers of telecommunication equipment and is associated with some established foreign telecommunications specialists.

COMBICOM SDN. BHD. specializes in the design and installation of communications systems for the emerging broadband fiber networks industry. These systems enable high speed transmission of data, voice and video for telecommunications and interactive multimedia applications - primarily used for cable TV currently.

The installed networks will allow subscribers to be linked to a huge range of interactive services offered by various companies. This includes services such as private networking, LAN-to-LAN services, video conferencing, education, shopping, Internet cable telephony and others.

Initially, COMBICOM’s primary business was in the marketing of head-end equipment for the Radio Frequency (RF) industry. As technology progressed, the market in Malaysia demanded services beyond the usual audio and data transmission. COMBICOM proceeded to extend its services to include the design and configuration of systems that enable high-speed data services over the cable infrastructures. Presently, COMBICOM is concentrating its efforts principally on this broadband communication networks market.This company is committed to quality, innovation and superior customer service.Commitment to Quality, Service and Innovation.

Company Info

  • Industry: Electrical & Electronics
  • Registration No.: 354349-U
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 26 days
  • Benefits & Others: Casual (e.g. T-shirts), TBA, Shift basis
  • Specific Location: TRX Ampang
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur