Kuala Lumpur Jobs Operation Support/kyc (financial Service/fintech/) Fresh Graduate – Shift Basis Position at Doo Group

Image Doo Group
  • Job vacancies posted on: 12 months ago


Candidates who are domiciled in Kuala Lumpur and its surroundings and meet these following minimum criteria:

  • Qualification: Bachelor's Degree, Post Graduate Diploma, Professional Degree & Master's Degree
  • Experienced in Services & Customer Service
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of RM 3,000 - RM 4,500. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Doo Group
Position Operation Support/kyc (financial Service/fintech/) Fresh Graduate - Shift Basis
Region Kuala Lumpur
Career Level Entry Level
Work Experience -
Qualification Bachelor's Degree, Master's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 3.000
Maximum Salary MYR 4.500

DOO you have what it takes? OR are you driven and hungry for success?

People-oriented, a fast learner and patient candidates are talents we are looking for. To succeed in this position, you need to liaise with different people, including both internal and external. We are looking for talents who can work on a flexible schedule too.

Responsibilities and Duties

  • Perform client screening (Know-Your-Client) process.
  • Perform Introducing Broker (IB) setting related and enquiries.
  • Perform sales profile maintenance.
  • Process funding-related adjustment and enquiries.
  • Prepare posters and publish notices to clients.
  • Responsible for finance software account setting operations, such as MetaQuotes (MetaTrader 4, MetaTrader 5).
  • Respond to issues and enquiries promptly through emails and Microsoft Teams chats etc..
  • Communicate and coordinate issues with various departments, collect feedback, and put forward optimization plans and implement them.
  • Escalate to team leader upon detection of error and shortcomings in the existing processes.
  • Excel in daily tasks by keeping up to date on changes to processes/systems/campaigns.
  • Embrace DOO core values and embedded them into the day-to-day tasks when serving sales and dealing with stakeholders.


  • At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred.
  • Fresh graduates are encouraged to apply.
  • Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage.
  • Prominent level of ability in Microsoft office with strong numerate and analytical skills.
  • Excellent teamwork awareness, service awareness and normative awareness.
  • Good logical thinking, able to quickly understand the problems and respond to it.
  • Proficient in reading, writing, and speaking English and Mandarin is a MUST as need to liaise with clients from China.
  • Willing to work flexibly and shift arrangement.

What’s awaiting you after becoming part of the Doo family?

  • Regional exposure
  • Rewarding career development
  • Competitive remuneration package
  • Daily Shift Allowance
  • 13th month pay
  • Medical & dental coverage
  • Team building activities
  • Festive seasons & birthday celebration
  • Free-flow snacks and drinks
  • Smart casual working attire

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map


  • Trending Industry
  • Regional Exposure
  • Attractive Benefits

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Company Description

Doo Group was established in 2014 and is now headquartered in Singapore. After years of development, Doo Group has become a financial services group with financial technology as its core. With multiple sub-brands such as Doo Clearing, Doo Financial, Doo Prime, FinPoints, and more, Doo Group is committed to provide trading and asset management services for over 20,00 financial products such as Securities, Futures, Forex, CFDs and Funds to global individual and institutional clients.

Doo Group Official Website: https://ww.doogroup.com

Doo Clearing is a brand designed to provide liquidity and clearing services for financial products such as Securities, Futures, Forex, CFDs, and Funds for institutional and professional clients. By the virtue of powerful clearing systems put forward by Doo Tech, Doo Clearing currently serves over 300 brokers, brokers-dealers, registered investment advisors, fund managers, and family offices.

Doo Clearing Official Website: https://ww.dooclearing.com

Doo Financial is an online brokerage brand offering global Securities, Futures, Forex, CFDs, and Funds trading under strict onshore regulatory framework. Our goal is to provide one-stop global investment, financial trading and asset management services for high-net-worth clients seeking stable returns with low risk.

Doo Financial Official Website: https://ww.doofinancial.com

Doo Prime is an online brokerage brand that CFDs on global securities, futures, forex, commodities, stock indices and funds. Benefiting from the liberal regulatory regime of offshore financial centers, Doo Prime collaborates with Doo Financial and Doo Clearing, offering global clients more diversified trading products alongside competitive trading costs and higher trading leverage.

Doo Prime Official Website: https://ww.dooprime.com

FinPoints, a software technology provider for the financial industry, has invested millions of dollars in research and development each year in a number of self-developed, cutting-edge broker front-, middle- and back-office systems, such as InTrade, a client web and mobile trading terminal; Outrade, a social trading system; BrokerForce, a broker middle- and back-office system; Price Cloud, a quoting system; and Clearing Cloud, a clearing system.

FinPoints is also an authorized market data vendor for the Chicago Board Options Exchange, the Hong Kong Stock Exchange, MorningStar and Refinitiv. FinPoint has data centers in Equinix HK2, LD5 and NY5, with dedicated direct connections to multiple public cloud facilities and providers. This robust infrastructure and technology is the foundation that supports the daily operations and rapid growth of Doo Group.

Doo Group entities are strictly regulated by many top global financial regulators, including the United States Securities and Exchange Commission (SEC) and Financial Industry Regulatory Authority (FINRA), United Kingdom Financial Conduct Authority (FCA), the Australian Securities and Investments Commission (ASIC), the Seychelles Financial Services Authority (FSA), Mauritius Financial Services Commission (FSC), and the Vanuatu Financial Services Commission (FSC), with operating centres in Dallas, London, Sydney, Singapore, Hong Kong, Dubai, Kuala Lumpur and other regions.

Doo Group’s mission is to provide clients with safe, reliable, professional, as well as convenient trading and asset management services. We are committed to becoming a leading global financial services group with financial technology as its core.

Company Info

  • Industry: Stockbroking/Securities
  • Registration No.: 1309300-A
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 7 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
  • Specific Location: Bangsar South
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur