Kuala Lumpur Jobs Senior Executive Quality Assurance Position at U Mobile Sdn Bhd

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  • Job vacancies posted on: 12 months ago

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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!

We are hiring for candidates in the residents of Kuala Lumpur and the surrounding regions, we are open recruitment for the positions as Senior Executive Quality Assurance in our business office, U Mobile Sdn Bhd.

This is a decent opportunity for you who are willing to work under full time working hours.

Candidates with a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree or even higher and greatly experienced in Manufacturing & Quality Assurance are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.

We can offer you a salary that is generally between RM 1,600 - RM 3,700, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.

Job Info

Company U Mobile Sdn Bhd
Position Senior Executive Quality Assurance
Region Kuala Lumpur
Career Level Senior Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Manufacturing, Quality Assurance
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnlimitingYourPotential

Top Reasons To Join Us

• Awarded as one of the Most Preferred Graduate Employers (2022) & Gold Winner for Excellence in Workplace Culture (2021)

Comprehensive medical, dental, optical and insurance benefits

• Flexi working hours arrangements

• Staff Line & Device Subsidy

• Smart Casual Attire

• Child Parental Leave

• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

Special employee discounts for selected F&B Brands and Hotels

Role

This role assists the QA Manager to drive the QA Team’s transaction monitoring performance, with the end-objective of ensuring that U Mobile’s Contact Centre staff provides high quality customer service that can be achieved through excellent call quality evaluations and coaching. The QASE primarily focuses on improving and maintaining QAEs’ performance, behaviour and accountability in following QA processes and procedures. This role is also involved in the development, implementation and continued support of U Mobile’s Contact Centre Quality Improvement Initiatives, and includes coordinating activities within the CXE/QA department to ensure consistent quality job performance, while supporting and satisfying the needs of both internal and external customers.

Duties & Responsibilities

  • To contribute to a seamless customer journey for all Contact Centre contacts by collecting, analysing and sharing customer knowledge, feedback and insights received from the Quality Specialists for the Contact Centre support units.
  • Assist with the development and implementation of Quality Assurance skills and enhancement programs for existing Contact Centre staff.
  • Drive the quality, output and performance of QA Executives through consistent and continuous audits/evaluation and feedback.
  • Ensure that QA team consistently updates and maintains all QA progress logs/records as necessary.
  • Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts.
  • Participate in the implementation of various quality improvement exercises/campaigns/programmes.

Job Requirements

  • At minimum, a degree or diploma in any subject.
  • Proficiency in English Language and Bahasa Malaysia.
  • Relevant work experience in Quality Assurance is highly desirable.
  • Minimum 2 years experience in Contact Centre Operations or Backend Support.

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

U Mobile is a data-centric and multiple award-winning mobile data service company in Malaysia. We may be the youngest telco in the country but our understanding of customer preferences has enabled us to grow from strength to strength.

Our rapid response to changes in consumer behaviour and needs has enabled us to be the first in industry to introduce various products and services such as free monthly data for prepaid plans and microfinancing for smartphones as well as unlimited data to customers at very affordable prices.

In our quest to become Malaysia’s preferred digital telco, we have also introduced many first-of-its-kind digital services to the market such as telcoassurance products. U Mobile also has a comprehensive fintech ecosystem offering that consists of GoPayz, a universal e-wallet which offers consumers digital financial and lifestyle services, and GoBiz, a digital payment acceptance solution designed for businesses both big and small.

Being the youngest telco also means U Mobile has the most modern network infrastructure that enables us to scale up based on demand in the most efficient way. Our award-winning robust network is also ready for 5G and beyond and we are committed to continue investing in our network so that our customers will always enjoy a superior network experience.

Company Info

  • Industry: Telecommunication
  • Registration No.: 223969-U
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 23 days
  • Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts), Insurance, Handphone, Childcare / Parental Care Leave, Extended Maternity Leave
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur