Kuala Lumpur Jobs Senior Executive – Retail Operations Support Position at U Mobile Sdn Bhd

Image U Mobile Sdn Bhd
  • Job vacancies posted on: 10 months ago


Our company is currently seeking employees to fill the position as Senior Executive - Retail Operations Support. For those of you who live in Kuala Lumpur and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, U Mobile Sdn Bhd, and able to work under full time system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Sales/Marketing & Retail Sales with a minimum degree of Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of RM 1,600 - RM 3,700. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company U Mobile Sdn Bhd
Position Senior Executive - Retail Operations Support
Region Kuala Lumpur
Career Level Senior Executive
Work Experience 5 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Retail Sales, Sales/Marketing
Minimum Salary MYR 1.550
Maximum Salary MYR 3.700

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!


Top Reasons To Join Us

•       Awarded as one of the Most Preferred Graduate Employers (2022) & Gold Winner for Excellence in Workplace Culture (2021)

•       Comprehensive medical, dental, optical and insurance benefits

•       Flexi working hours arrangements

•       Staff Line & Device Subsidy

•       Smart Casual Attire

•       Child Parental Leave

•       Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

•       Special employee discounts for selected F&B Brands and Hotels


We are seeking a highly motivated individual to join the Retail Operation Support team. The candidate will be responsible for overseeing launch of New Retails and Existing Retails – Operational, Repair & Maintenance and providing technical support to all UM Retails. The candidate shall ensure that the activities are completed in accordance with Project Specifications, within timeline & Budget and local council codes & standards. The role also includes identifying and driving process improvements in the policies and procedures, new retail building process and knowledge of retail safety policies.


  • Coordinate and manage the life cycle of the UM Retails Fit out Projects (including New, Repair & Maintenance, Relocation & Reclassifications) including IT equipment, Network, System related.
  • Provide day-to-day support Repair & Maintenance, including responding, identifying & resolving to UM Retails fit-out, equipment, systems and network issue related and providing support for UM Retails activities.
  • Process improvements for UM Retails policies and procedures to ensuring compliance with company and industry standards.
  • Tracks, logs and report on projects progress on a regular basis and ensure delivery within the agreed timelines.
  • Monitor, analyze & audit on UM Retails compliance and provide detailed reports and feedback to the Retail Experience Manager.
  • Close liaison and manage relations with Vendor, Consultant, Local council, Internal teams to resolve Fit out Projects activities for UM Retails.
  • Working with Retail Experience Manager to analyze and advise on the right number of touch points and locations in-order to fill gaps and optimize reach.

Job Requirements

  • Candidate must possess at least a Diploma/Degree or commensurate industry experience.
  • At least 5 years of relevant working experience in retail operations support, repair & maintenance and retail build out – Exposure to a range of industries including telecommunications industry would be ideal but not essential.
  • Demonstrated ability to coordinate and manage multiple projects or tasks simultaneously.
  • Demonstrate a commitment to anticipate, meet and exceed expectations by solving problems quickly and effectively.
  • Demonstrated ability to work in a fast paced, high-pressure environment.
  • Good team player and self-starter with excellent negotiation, communication, interpersonal and presentation skills
  • Proficient in Microsoft Windows applications – Word, Excel, Power-point, Adobe Photoshop, and other related software
  • Ability to read and interpret blueprints, schematics and technical drawings.
  • Knowledge of safety practices, building codes and regulations
  • Must have own transportation and ability to travel around Malaysia when required.
  • Ability to work nights, weekends and holidays when required.

What’s Next ?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Address U Mobile Berjaya Times Square, Experience Centre, Level 08-10-15B, Berjaya Times Square, 1, Jln Imbi, Imbi, 55100 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Company Description

U Mobile is a data-centric and multiple award-winning mobile data service company in Malaysia. We may be the youngest telco in the country but our understanding of customer preferences has enabled us to grow from strength to strength.

Our rapid response to changes in consumer behaviour and needs has enabled us to be the first in industry to introduce various products and services such as free monthly data for prepaid plans and microfinancing for smartphones as well as unlimited data to customers at very affordable prices.

In our quest to become Malaysia’s preferred digital telco, we have also introduced many first-of-its-kind digital services to the market such as telcoassurance products. U Mobile also has a comprehensive fintech ecosystem offering that consists of GoPayz, a universal e-wallet which offers consumers digital financial and lifestyle services, and GoBiz, a digital payment acceptance solution designed for businesses both big and small.

Being the youngest telco also means U Mobile has the most modern network infrastructure that enables us to scale up based on demand in the most efficient way. Our award-winning robust network is also ready for 5G and beyond and we are committed to continue investing in our network so that our customers will always enjoy a superior network experience.

Company Info

  • Industry: Telecommunication
  • Registration No.: 223969-U
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 23 days
  • Benefits & Others: Dental, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts), Insurance, Handphone, Childcare / Parental Care Leave, Extended Maternity Leave
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur