Kuala Lumpur Jobs Senior Manager, Customer Support Position at Tranglo Sdn Bhd

Image Tranglo Sdn Bhd
  • Job vacancies posted on: 7 months ago


Our company, Tranglo Sdn Bhd is currently opening occasion for those of you who are interested in becoming a part of our company specifically Kuala Lumpur and its surrounding areas. For those of you who are interested to be a part of our company with the position of Senior Manager, Customer Support and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Not Specified
  • Experienced in Services & Customer Service
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of RM 10,000 - RM 14,000 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company Tranglo Sdn Bhd
Position Senior Manager, Customer Support
Region Kuala Lumpur
Career Level Senior Manager
Work Experience 8 years
Qualification Not Specified
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 10.000
Maximum Salary MYR 14.000

We are looking for a motivated and experienced Customer Support Senior Manager to lead our customer support department. The Customer Support Sernior Manager will be responsible for driving superior customer support to business partners and internal stakeholders through policies, procedures, and setting of goals. The person is required to have up-to-date knowledge on industry products and trends, and train staff accordingly.

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Job Responsibilities:

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products/services, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing, hiring and training new employees.
  • Overseeing and evaluating the team’s ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.
  • Develop policies & procedures complying with regulatory requirements.

Job Requirements:

  • Must have a degree in Business Administration or Project Management or Public Relations or Information Systems or International Relations, Information Technology, or any other related field..
  • Proven experience as a customer support specialist, preferably from financial services or fintech sector which dealt with voluminous transactions
  • Proven experience of managing a team of more than 30 headcounts
  • Thorough knowledge of legislation pertaining to consumer protection.
  • Prior experience in a managerial or supervisory role with management obligations (including statutory obligations and reporting) will be advantageous
  • Top-notch oral, written, and interpersonal abilities.
  • Well-developed arbitration skills with the ability to remain impartial.
  • Affinity for multitasking with precision.
  • Capacity to accept and utilize constructive criticism.
  • Alignment with our company’s values.

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map


  • You will be part of a fast growing Malaysian Fintech Company
  • Great compensation and benefits
  • Flexible and open working culture

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Company Description

TRANGLO Sdn Bhd operates a digital commerce switching hub for financial institution and telecom providers globally and strives to produce a fast, easy-to-use and secure platform to better connect loved ones and friends worldwide.

Founded in 2008, the company has connectivity to over 250 mobile network operators, 30,00 retail outlets and 400 banks through its products namely Prepaid Reload, Money Transfer, and Digital Gifts.

Tranglo was also nominated by Fintech News Singapore as one of the Top 10 Fintech Player.

The Vision of the Company is to become “Global Leader in providing accessible and equitable mobile telecom and financial services to the general mass”.

Check out ww.tranglo.com or read more at:

1) http://ww.thestar.com.my/business/business-news/2016/11/01/tranglo-sdn-bhd/ ;


Follow us on http://ww.linkedin.com/company/tranglo/about/

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 809241-M
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 25 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Smart Casual
  • Specific Location: Bangsar South
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur