Service Advisor (volkswagen) Vacancies at Federal Auto Holdings Berhad

Image Federal Auto Holdings Berhad
  • Job vacancies posted on: 12 months ago


We are hiring! To candidates with Professional Certificate, Diploma & Advanced/Higher/Graduate Diploma which prioritizing honesty and discipline and experienced in the field of Services & Customer Service, we Federal Auto Holdings Berhad, are looking for candidates who are interested to join us and fill the position as service advisor (volkswagen) and dedicated to work in full time which domiciled in Kuala Lumpur & Subang Jaya and surrounding areas.

We offer a competitive monthly base salary from RM 2,500 - RM 3,500.

Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.

Job Info

Company Federal Auto Holdings Berhad
Position Service Advisor (volkswagen)
Region Subang Jaya
Career Level Non-Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Diploma, Professional Certificate
Type of Work Full-Time
Specialization Required Customer Service, Services
Minimum Salary MYR 2.500
Maximum Salary MYR 3.500

Job Highlights:

  • Remuneration Package : Basic Salary Range RM2,500-RM3,500 + Branch Incentive + Upselling Commission
  • Upselling commission on selected items (up to 13 items, eg. Brake pads/disc, Tyres, Windscreen, Alignment, AC Service and etc)
  • Core Values Award by the Company for high achievers
  • Established Volkswagen dealership with 3 branches nationwide

Key Responsibilities:

  • Attend to customer’s enquiries and requests using service reception/dialogue bay with greeting to customers as well for repairs/service and issuing job cards accordingly for proper documentation
  • Monitoring progress on the repairs/service and keep customer updated on the status on the repairs of their car
  • Provide technical explanation or advice to customers on their vehicles
  • Interpreting and relaying customer concerns and feedbacks to the technical team for further diagnosis
  • Provide quotations for repair of customer’s car and communicate with customers for approval including additional repairs on their cars whenever necessary
  • To provide verification on warranty coverage based on vehicle maintenance records
  • To place the order with the Parts Department and inform customers upon arrival of parts
  • Liaise with Workshop Controller/Manager to ascertain the quality of the job done before contacting customer for the collection 
  • To conduct follow-up with customers within 3 days of servicing/repair to obtain feedback on the last visit experience and the vehicle condition.
  • To deliver the vehicle to customer within the stipulated timeframe and in a clean and tidy manner
  • Upsell produces/services approved by the Company as to increase purchase value and overall sales target 
  • To manage customer complaints and escalate (if necessary) to report to the manager


  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Degree in Automotive/ Mechanical Engineering or equivalent
  • Possess strong technical knowledge and customer handling skills
  • Preferably working experience with continental brand (Volkswagen, Audi, Volvo, MINI, Mercedes, and etc) 
  • Candidate must be able to speak and write in Bahasa Malaysia and English
  • At least 2 year(s) of working experience in the related field is required for this position
  • Confident, dynamic and highly customer-oriented with a positive attitude
  • Able to work under pressure & fast-paced environment
  • Computer literate and well versed with Microsoft Office

Office/Company Address

Country Malaysia
Region Kuala Lumpur
Map Google Map
Country Malaysia
Region Selangor
City Subang Jaya
Map Google Map


  • Commission on selected upselling item(s) up to RM2,000
  • Branch Incentive by Branch Performance
  • Established Volkswagen Dealership with (3) branches nationwide

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Company Description

Since 1960, Federal Auto has established itself as a reputable dealer engaged in the marketing and distribution of Volkswagen automotive vehicles with the provision of the sales, spare parts and service.

In line with our drive to meet the company’s growth objectives and to continuously maintain a high level of customer service, we are looking for qualified and dynamic individuals to join us!

Company Info

  • Industry: Automobile / Automotive Ancillary / Vehicle
  • Registration No.: 199720-X
  • Company Size: 201 - 500 Employees
  • Average Processing Time: 28 days
  • Benefits & Others: Medical, Business (e.g. Shirts), HQ, Mon-Fri; Branch, Mon-Sat
This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur, Selangor