Kuala Lumpur Jobs System Engineer, Production Position at Kofax Malaysia Sdn Bhd (formerly known as DICOM)

Image Kofax Malaysia Sdn Bhd (formerly known as DICOM)
  • Job vacancies posted on: 12 months ago

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Our company Kofax Malaysia Sdn Bhd (formerly known as DICOM) is currently looking for candidates who are domiciled in Kuala Lumpur and surrounding areas with minimum criteria Not Specified and experienced in the field of Computer/Information Technology & IT-Network/Sys/DB Admin, as well as behave in a disciplined and honest manner, to then be placed in the position of system engineer, production and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of RM 4,000 - RM 6,000 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company Kofax Malaysia Sdn Bhd (formerly known as DICOM)
Position System Engineer, Production
Region Kuala Lumpur
Career Level Junior Executive
Work Experience 2 years
Qualification Not Specified
Type of Work Full-Time
Specialization Required Computer/Information Technology, IT-Network/Sys/DB Admin
Minimum Salary MYR 4.000
Maximum Salary MYR 6.000

The System Engineer role is responsible for supporting the infrastructure and platform of Tungsten Network, to ensure continuous operation, which meets or exceeds the agreed SLAs. The role is based on a 24/7/365 operation for monitoring our production services and acts as third-line support to business users and second-line support for internal technical teams.

Candidates are expected to learn the Tungsten Networks applications and infrastructure, to be able to perform troubleshooting and respond to managed service providers regarding alerts within our hosted environments.

It is a full-time role, within the Technical Operations department, reporting to the Technology Manager. The ideal candidate would be an organized, practical and adaptable person with desire to grow and develop technical skills in a fast-growing global company.

Responsibilities

  • Understand Tungsten Network applications and infrastructure and know how to utilize tools to investigate problems reported in each. Ability to use log aggregation tools such as Splunk or track errors through raw logs is key.
  • Understand Tungsten Network computing, storage, and network systems to respond to monitoring alerts from production systems and resolve or direct questions to development groups for assistance in resolving possible bugs.
  • Understand Amazon Web Services (Cloud Computing Services) and be able to perform basic troubleshooting when necessary.
  • Act as second-line support for Application Support on problem investigations for document processing and file transfer software.
  • Act as third line of support for business users performing problem investigations for client facing support teams for document processing and file transfer software
  • Act as the main person to maintain application that are running in mixed Windows and Unix/Linux environments. Perform housekeeping and develop custom script when required.
  • Able to prioritize and manage several open issues at one time.
  • Able to spot repetitive issue and suggest permanent solution by fixing the root issue.
  • Identify problem areas with existing applications and create tool or custom script to streamline processes.
  • Perform basic troubleshooting on network problems; escalating problems to managed service provider if needed.
  • Participate in all training for any new release/product to production environments and ensure all documentation are available and able to provide support post training.
  • Participate in paid weekend on-call rotation for key services in client facing environments.

Requirement

  • Min 1 year administrating Windows and Linux Production Environments
  • Min 1-year exposure in Perl/Python/Bash/PowerShell scripting
  • Min 1 year of commercial experience as Level 2 support
  • Min 1-year experience in SQL (queries and scripts); PL/SQL experience would be appreciated
  • Min 1 year hands-on experience in installing and configuring Splunk

Office/Company Address

Country Malaysia
Region Kuala Lumpur
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Benefit

  • Work life balance
  • Flexibility & Stability
  • Global MNC

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Company Description

Kofax Malaysia Sdn Bhd started in October 1997, is a centre hub for professional services and technical services of Intelligent Capture and Exchange solutions in the Asia region. It has a dedicated team of capture and business communication specialists to provide a full range of services to its customers.HistoryKofax plc is the leading provider of Intelligent Capture & Exchange solutions, providing application software and OEM/POS software worldwide as well as hardware distribution in Europe, the Middle East and Africa.

For more than 20 years, Kofax has provided award-winning solutions that automate document-driven business processes by managing the capture, transformation and exchange of business-critical information arising in paper, fax and electronic formats in a more accurate, timely and cost-effective manner. Kofax solutions provide a verifiable return on investment to thousands of customers in financial services, manufacturing, retail, government, healthcare, business process outsourcing and other markets.

Kofax delivers these solutions through a global network of more than 1,200 authorized partners, and its own sales and service organizations in more than 60 countries throughout the Americas, EMEA and Asia Pacific.Product & ServicesIntelligent Capture & Exchange products from Kofax work directly with your existing business applications and IT platforms to automate the capture and exchange of documents and information. Our solutions, products and technologies improve the speed, cost, accuracy and efficiency of your business processes and transactions by enabling your organization to exchange information automatically with anyone, anywhere, in any format.

Every organization has its own specific business processes and industry regulations. That is why Intelligent Capture & Exchange solutions from Kofax adapt to the unique needs of each organization to streamline and accelerate its document-driven business processes: from claims processing for an insurance company, to proof-of-delivery for a logistics firm, to new account opening for a bank, to case management for a government agency, to invoice processing for almost any organization.

Kofax has always had a strong commitment to providing the total capture solution. A complete solution includes more than just the application software; it also includes professional quality education and consulting services to make the most of your solution.

Company Info

This vacancy is suitable for those of you who live in the following areas: Kuala Lumpur