Penang Jobs Technical Support Engineer (on-site Engineer) Position at Titan System Integration Sdn Bhd

Image Titan System Integration Sdn Bhd
  • Job vacancies posted on: 10 months ago


Candidates who are domiciled in Penang and its surroundings and meet these following minimum criteria:

  • Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
  • Experienced in Computer/Information Technology & IT-Hardware
  • Behave in a disciplined, honest, responsible, and professional manner in the work environment.

The initial salary that we can offer is quite competitive with a range of RM 2,500 - RM 4,500. If the credibility and experience that the candidate has exceeds the minimum criteria we need, the salary can change and adjusted according to the decisions of our company's HRD agreement.

Job Info

Company Titan System Integration Sdn Bhd
Position Technical Support Engineer (on-site Engineer)
Region Penang
Career Level Junior Executive
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Specialization Required Computer/Information Technology, IT-Hardware
Minimum Salary MYR 2.500
Maximum Salary MYR 4.500


·   PC Troubleshooting: identifying and resolving hardware and software issues and troubleshooting hardware and software issues.

·   Hands-On Experience in PC and Server Environment: skilled in troubleshooting, setting up Servers, and monitoring ticketing systems for daily operations.

·   Technical Expertise for Clients: troubleshooting and resolving technical issues via ticketing Platform and phone support.

·   Proactive Monitoring and Troubleshooting: swiftly resolving client issues and outages with effective corrective measures.”

·   System Configuration and Installation: designing, directing, documenting, and enforcing system standards to establish client environments.

·   Achieving Organisational Objectives: fulfilling information systems goals by delivering required results.

·   Multitasking Support Specialist: capable of simultaneously handling multiple support cases.


·   Technical Troubleshooting Proficiency: skilled in resolving and solving technical issues.

·   Resilient and Motivated: willing to embrace personal growth and development challenges.

·   Foundational Knowledge in Operating Systems and Networking: proficient in basic concepts and principles

·   Virtualization Proficiency: additional expertise in VMware or Hyper-V software is beneficial.

·   Networking Familiarity: experience with SonicWALL or HPE Switch products is an added advantage.

·   Adaptive Multitasker: capable of handling unplanned and unscheduled support requests.”

·   Collaborative and Committed: a strong sense of responsibility and urgency in attention to detail.”

·   Performance Under Pressure: the ability to meet tight deadlines efficiently and effectively.

·   Transportation Access: owns a car for device/server retrieval from client premises when needed.

·   Rotational On-Call Availability: willing to work outside regular hours and on standby during midnight on a rotation basis.


·   Formal Education in IT: Holds a Certificate, Diploma, or Degree in IT, Computer Studies, or a Related Field

·   Relevant Work Experience: candidates with at least 1 Year of experience in PC Troubleshooting are encouraged to apply.

·   Bilingual Proficiency: fluent in written and spoken English and Bahasa Malaysia

TITAN System Integration Sdn Bhd offers a structured allowance claim and benefits plan to motivate and incentivise high achievers.

·   Expense Reimbursement: allowance claim for petrol, parking, phone bill, toll, and overtime

·   Health Benefits: provision of a medical card for health-related expenses

·   Performance-Based Rewards: condition of bonuses based on individual and team performance.

·   Career Growth Potential: the opportunity for advancement and professional development within the Company

·   Career-Focused Certification: relevant Certification for improvement in a related career path

Office/Company Address

Country Malaysia
Region Penang
Map Google Map


  • Open Concept Working Culture with Work Life Balance
  • Outstanding career development opportunities
  • Allowance & OT Benefits

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Company Description

Titan System Integration Sdn Bhd was established in year 2009, providing the full breadth of IT solutions and support services. Titan System Integration Sdn Bhd is established by a group of young, passionate and vibrant experienced individuals’ expertise/certified standards in IT Systems Integration, Enterprise Cloud & Next Generation Security that enhance the professionalism of customer services to provide complete solution end to end.

Titan System Integration Sdn Bhd offers a full range of consulting services, infrastrcutures and business solutions expertise at End-to-end network consulting solution as addresses its needs in Next Generation Networking & Technology. We focus on three aspects; business consulting, infrastructure consulting and technology consulting which has evolved to our 3 Main Pillars of services on Enterprise Cloud Hosting, Managed System Integration & Next Generation CyberSecurity . Titan System Integration Sdn Bhd business focus provides enterprise architecture and governance, business productivity, information risk management and infrastructure transformation with cost efficiency.

In relation to all our services, Titan System Integration Sdn Bhd had also developed solid strategic partnerships with large enterprise clients and industry leaders.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 871524-V
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 26 days
  • Benefits & Others: Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Insurance
This vacancy is suitable for those of you who live in the following areas: Penang