Kuala Lumpur Jobs Customer Care – Vietnamese Speaker (qa) Position at GENPACT MALAYSIA SDN. BHD.
- Job vacancies posted on: 8 months ago
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GENPACT MALAYSIA SDN. BHD. has open a job vacancy for the domicile of Kuala Lumpur and surrounding areas as customer care - vietnamese speaker (qa) with full time work system which will then be placed in our company office.
The candidates we need are those who have the minimum criteria of Not Specified and experienced and have the integrity to work in the field of Services & Customer Service.
Our company highly values a professional and competitive work environment, therefore, candidates are required to uphold honesty and discipline in a work environtment.
As a professional company, we offer a competitive monthly base salary RM 4,500 - RM 6,500 which can be adjusted by the decision of our HRD company and adjusts to the capabilities of the candidate offers for our company.
Job Info
| Company | GENPACT MALAYSIA SDN. BHD. |
| Position | Customer Care - Vietnamese Speaker (qa) |
| Region | Kuala Lumpur |
| Career Level | Junior Executive |
| Work Experience | 3 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | MYR 4.500 |
| Maximum Salary | MYR 6.500 |
With a startup spirit and 125,00+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Customer Care – Vietnamese Speaker QA (Expats are welcome!)
Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.
Responsibilities
o Call handling
o Channel handling – Emails & Chat
o Customer enquiries
o Claim registration
o Complaint handling
• Ensure efficient customer service processes
• Manage customer queries by sharing products information, repair request submission and checking status, etc. to customers when asked.
• Manage daily call queries which include 1st level escalation management in a composed manner.
• Ability to respond email and written request from customer in accordance with companies operating procedure within the stipulated turnaround time.
• Maintain customer services support with program subscribers.
• Flair in writing and composing to or customers on customer queries.
Qualifications
• Graduation (any stream)
• Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
• Bias for action (focus on results and use of intelligent risk taking)
• Team Alignment (team player; supports and respects others)
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://ww.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, s/ex, a/ge, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit ww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Office/Company Address
| Country | Malaysia |
| Region | Kuala Lumpur |
| Map | Google Map |
Benefit
- Competitive Compensation & Benefits
- Global Learning Platform
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Company Description
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients, guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies. Today, we generate impact for over 100 clients and have grown to over 100K employees. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work – because transformation happens here.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit ww.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Registration No.: 515495-A
- Company Size: 501 - 1000 Employees
- Average Processing Time: 26 days
- Benefits & Others: Dental, Education support, Medical, Vision, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
- Specific Location: Bangsar South
