Makati City Jobs Customer Relations Supervisor (mandarin Speaking) Position at Avantice Corporation
- Job vacancies posted on: 8 months ago
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Our company, Avantice Corporation are currently hiring for interested candidates to join and to be a part of our company as customer relations supervisor (mandarin speaking) with a full time work system, which domiciled in Makati City and surrounding areas. As a professiona company, the minimum criteria we need for candidates interested is Primary/Secondary School/O Level & Higher Secondary/STPM/'A' Level/Pre-U which experienced in Services & Customer Service.
Candidates who uphold honesty and discipline are a must for our company.
The competitive net salary we can offer is start from RM 1,600 to a maximum of RM 3,700, depending on the capability of the candidate and can be discussed with the HRD of our company.
Job Info
| Company | Avantice Corporation |
| Position | Customer Relations Supervisor (mandarin Speaking) |
| Region | Makati City |
| Career Level | Senior Executive |
| Work Experience | 1 year |
| Qualification | Higher Secondary/STPM/'A' Level/Pre-U, Primary/Secondary School/O Level |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | MYR 1.550 |
| Maximum Salary | MYR 3.700 |
The position exists in order to supervise, develop, train, analyse, report and support daily activities of the customer service operating department and the performance of its operating officers with the objective of leading, inspiring, motivating the customer service representatives on how to deliver the best customer service possible and providing necessary support and information to superiors and other departments for strategy implementation within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.
Job Description:
Customer Servicing
- Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate and resolve customers’ requests, queries, concerns and complaints
Operations Management
- Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply and review documentation on operating standards, processes, policies and procedures, service standards and practices
People Management
- Identify, plan, collaborate, design, recommend, develop, train, coach, support, review, supervise and authorize daily tasks assignment, workforce scheduling, performance of customer service representatives and compliance of operating practices
System and Content Validation
- Test, read, comprehend, compose, translate, validate, review, escalate and maintain systems and communication contents from business to customers
Data Collation
- Plan, prepare, compile, consolidate, interpret, formulate and report customer service operation performance and customers interaction statistics and records
Requirement:
- Diploma in any field
- Minimum 2.5 years of Customer Service/Call Center experience
- Minimum 1 year of experience leading others
- General knowledge of ecommerce business and technology
- Expectations of quality customer services
- Good understanding of customers behaviour and culture preference in the targeted markets of the business
- Excellent verbal and written communication skills in Chinese
- Good computer skills and proficient in Microsoft applications
- Typing speed of at least 30 words per minute
- Good analytical / information gathering skills, interpersonal skills, Problem solving skills, Delegation skills & Ability to prioritize and organize
Office/Company Address
| Country | Malaysia |
| Region | Makati City |
| Address | Avantice Corp Service Company, 19th Floor, PBCom Tower 9795, Ayala Avenue, corner V.A. Rufino St, Makati, 1226, Filipina |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Avantice Corp Service Company is one of the best regional Business Process Outsourcing (BPO) service providers by offering exceptional strategic, efficient, and secure horizontal BPO services to off-shore and near-shore e-commerce companies.
We are an energetic, innovative and customer-driven organization base in the heart of Makati City, Philippines. We are dedicated to developing our workforce and to provide the team with a challenging, high-performance yet caring and pleasant working environment.
Avantice Corporation is a multi-Nationalities company which will provide an opportunity for candidates to experience different cultures and enriches both personal and professional aspects for the individual.
Company Vision:
The Role Model of a Strategic Service Partner
-Passion for result
-Completely aligning with our brands for their success.
Mission
•To deliver strategic BPO services to our clients that contributes towards achievement of their corporate long term goals and objectives
•To deliver highly efficient and secure BPO services to our clients that maximizes the return of their investment
•To establish the best practice for horizontal BPO services in the ecommerce sector
•To identify, recruit, retain and develop highly effective professionals
•To establish, cultivate and maintain a working environment that encourages responsible personal and professional growth.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 201 - 500 Employees
- Benefits & Others: Medical, Casual (e.g. T-shirts), Meal provisions, Leave entitlements, Accommodation, 24/7
