Makati City Jobs Customer Service Executive (mandarin Speaking/based In Manila) Position at Gamma Interactive Inc.
- Job vacancies posted on: 11 months ago
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We are currently looking for adequate candidates to fill the position of Customer Service Executive (Mandarin Speaking/Based in Manila). For candidates who reside in Makati City and its surrounding areas, we are looking forward to hearing from you to join our team at Gamma Interactive Inc. and willing to work in our office under full time working hours system.
We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Not Specified.
We can give you a fairly competitive salary in the amount of RM 6,500 - RM 8,000 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.
Job Info
| Company | Gamma Interactive Inc. |
| Position | Customer Service Executive (mandarin Speaking/based In Manila) |
| Region | Makati City |
| Career Level | Entry Level |
| Work Experience | - |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | MYR 6.500 |
| Maximum Salary | MYR 8.000 |
Office Location: Makati City, Philippines.
Overview:
We’re looking for motivated and enthusiastic individuals who are looking to explore the opportunity to work abroad/outside of Malaysia to gain international exposure to join our exciting and fast moving CS team. With offices in multiple countries spanning across Asia and Europe, we can provide a platform for the right candidate to grow and take their career to the next level.
Job Purpose:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
- Will handle the China Market
- Deal directly with customers either by telephone, electronically (email/Chat)
- Perform customer verifications
- Provide a friendly and professional welcome to customers, presenting a positive impression of themselves and the organization
- Responding promptly with accurate and timely information to customer inquiries regarding products and services of the organization
- Ensure all inquiries are answered in a professional and timely manner and transferred, where appropriate, to the relevant department
- Follow up with customers to ensure high-level satisfaction and determining future requirements
- Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries.
- Process orders, forms, applications and requests
- Record details of inquiries, comments, complaints and actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- To perform ad hoc duties assigned by team leader when needed
Requirements:
- Willing to work full time (onsite) in Makati, Manila, Philippines
- Willing to work in shifting schedules
- Strong communication skills in Mandarin (written and oral)
- Fresh graduates are encouraged to apply
- Must possess a Bachelor’s/College Degree in any related field
- Service minded personnel with interest in helping and working with customers
- Should be able to ameliorate customer service skills
- A positive individual with a “can do”, results driven approach and attitude
- Ability to deliver high levels of service with minimal supervision
- Ability to work as part of a team, support colleagues and promote excellent team spirit
- Demonstrate trust, openness and respect in dealings with people
- Keen to develop themselves and learn new skills
- Good problem-solving skills with calm and patient attitude
- Able to handle customer complaints and deal effectively with upset customers
Benefits Provided:
- Company Accommodation/Housing Allowance
- Flight Ticket (for relocation), Work Visa
- Medical & Insurance Coverage
- Daily Meals (on-duty)
- 2-Year Service Reward Bonus
- Flight Ticket Allowance (every 2 years)
Office/Company Address
| Country | Malaysia |
| Region | Makati City |
| Address | GII, 21st Floor Alphaland Makati Place 7232 Ayala Ave, Cor Malugay, Makati, Philippines |
| Map | Google Map |
Benefit
- Working Abroad in a Multi Cultural & National Company
- Online / Onsite Trainings & Career Development
- Expat benefits: Relocation support & Monthly allowances
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Company Description
Gamma interactive Inc., (GII) has been a leading solutions provider since 2009. At GII, we are passionate about delivering the best on-demand solutions tailored to your business needs.
We have a wide range of services including payment support, relationship management, marketing, IT consultation, and many more. We aim to make your business more efficient and profitable by providing you with high quality solutions that can be customized as per your requirements.
We have partners in over 12 countries and are proud to have helped them grow their businesses and optimize their performance.
Company Info
- Industry: Call Center/IT-Enabled Services/BPO
- Company Size: 201 - 500 Employees
- Average Processing Time: 14 days
