Johor Jobs Customer Service Position at GN ReSound (Malaysia) Sdn Bhd
- Job vacancies posted on: 11 months ago
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Our company, GN ReSound (Malaysia) Sdn Bhd is currently opening occasion for those of you who are interested in becoming a part of our company specifically Johor and its surrounding areas. For those of you who are interested to be a part of our company with the position of Customer Service and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
- Experienced in Services & Customer Service
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of RM 1,600 - RM 3,700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
Job Info
| Company | GN ReSound (Malaysia) Sdn Bhd |
| Position | Customer Service |
| Region | Johor |
| Career Level | Junior Executive |
| Work Experience | 2 years |
| Qualification | Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree |
| Type of Work | Full-Time |
| Specialization Required | Customer Service, Services |
| Minimum Salary | MYR 1.550 |
| Maximum Salary | MYR 3.700 |
Position Summary
Responsible for customers’ order management, communication, and service in Custom Production.
Main Responsibilities and Authority
- Deal directly with customers either by telephone, email, or electronically.
- Update daily shipment order configuration on the Navision system.
- Communicate with customers on orders, and delay in shipment.
- Handling customers’ Sales Force cases in a timely manner.
- Manage to communicate and understand customers’ requirements, manage to fulfil customers’ orders, and coordinate to handle various customer queries or requirements, etc.
- Monitor and manage to beat the target of customer satisfaction, OTD, and TAT, and continuously improve the KPIs for customers.
- Optimize customers’ order handling process to meet or exceed customers’ requirements.
- Coordinate between customers and WH and planning/purchaser (internal and external) to fulfil customer orders effectively and efficiently.
- Meet delivery KPI as set by the company.
- Handle and resolve customer complaints in a timely and effective way.
- Responsible for customer survey and analysis reports of key accounts, suggesting corrective & preventive actions.
- Record details of inquiries, comments, and complaints.
- System support demanding and optimization.
- Provide feedback on the efficiency of the customer service process.
- Ensure implementation and adherence to Health, Safety & Environmental (HSE) procedures by applying them to areas of responsibility.
- Other tasks assigned by the superior.
The person
- Bachelor’s Degree/diploma and above
- Above 2 years of relevant working experience
- Good customer communication skills
- Good material/production planning & order management skills
- Fluent in English both written and spoken.
- Good computer skill
- Details focus. Logical thinking. High responsibility.
Office/Company Address
| Country | Malaysia |
| Region | Johor |
| Address | GN ReSound (Malaysia) Sdn Bhd, Kawasan Perindustrian i-Park, 5, Jalan I-Park 1/1, Bandar Indahpura, 81000 Kulai, Johor, Malaysia |
| Map | Google Map |
Benefit
- MNC Work Culture
- Attractive Remuneration Package
- Work Life Balance
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Company Description
GN ReSound is among the world's largest manufacturers of hearing aids. Since the company was founded in 1943, GN ReSound has been known for great sound quality, design excellence and meaningful solutions that help hearing impaired people rediscover natural sounds.
Company Info
- Industry: Manufacturing / Production
- Registration No.: 1094601-A
- Company Size: 501 - 1000 Employees
- Average Processing Time: 23 days
- Benefits & Others: Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Vision, Business (e.g. Shirts), Flexible Working Hours - Monday to Friday
- Specific Location: iPark Kulai
