Hospitality Specialist Vacancies at Berjaya Starbucks Coffee Company Sdn Bhd

Job Info

Job Summary

This role contributes to company’s success by providing a legendary customer service experience, acting with a customer comes first attitude to create meaningful customer connections. Models and acts in accordance with company’s guiding principles.

Summary of Key Responsibilities

• Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Key Knowledge, Skills and Abilities

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service. 
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit.
• Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia.

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Company Description

Company Info

• Industry: Food & Beverage / Catering / Restaurant
• Registration No.: 462026-H
• Company Size: 2001 - 5000 Employees
• Average Processing Time: 26 days
• Benefits & Others: Dental, Miscellaneous allowance, Medical, Sports (e.g. Gym), Vision, Formal (e.g. Shirts + Ties), Staff Purchase/ Discount, Office: Mondays - Fridays ; Retail Outlets: 6 days per week, shift required